Managed IT Services
That Perform
Your technology should work for your business, not against it. ManageIT is DivergeIT’s comprehensive managed IT service, structured in three tiers so your organization gets exactly the level of support it needs without paying for what it does not.
Whether you are a growing organization without a dedicated IT department, a mid-sized business that has outgrown its current IT capabilities, or a performance-driven team in a regulated industry, there is a ManageIT tier designed for your environment.
Every tier is backed by DivergeIT’s written performance guarantees and a live expert response commitment.
Why Organizations Consider Outsourcing
Their IT To A Trusted Partner
Six Strategic Drivers For Outsourcing IT
Organizations outsource IT services to improve performance, reduce risk, and accelerate scalability, without carrying the full burden of building and managing an internal IT organization.
Here are six (6) strategic organizational drivers:
- Cost Optimization
- Access To Specialized Expertise
- Improved Security & Risk Management
- Focus On Core Business
- Scalability & Flexibility
- Business Continuity & Disaster Recovery
The challenge is determining how to evaluate and select a Managed Services provider that can deliver outcomes, not just promises. We put a MSP Selection Guide together to help with your evaluation and selection process.
Download
The Guide
Three Tiers. One Partner
Every Layer of Your IT Environment.
ManageIT
Core
Plus
Pro
Price/User/Month*
Core
Plus
Pro
Designed For
Core
For organizations without a dedicated IT department that need essential, reliable support to keep systems and employees operational.
Plus
For organizations whose IT needs have outpaced their current capabilities due to growth, increasing complexity, or competitive pressure.
Pro
For organizations where IT systems are critical to business operations, including performance-driven teams and regulated industries where compliance is mandatory.
Response commitment
Core
Plus
Pro
Within 5 Minutes Guaranteed
Help Desk Hours
Monday – Friday
Core
Monday – Friday
Plus
Pro
PST Channels
Core
Plus
Pro
IT Account Manager
Core
Plus
Assigned
Pro
PST Channels
Core
Plus
Pro
Not sure which tier is right for your organization? Our team will help you decide
What Each ManageIT Tier Covers
ManageIT
Core
Plus
Pro
Price/User/Month*
Core
Plus
Pro
$80
$160
$250
Designed For
Core
Plus
Pro
Response SLO
Core
Plus
Pro
IT Manager
Core
Plus
Pro
CyberSecurity Protection
Core
–
Plus
Pro
Compliance Management
Core
Plus
Pro
User Device Set Up
Core
Plus
Pro
Help Desk Support
Core
- Access to Helpdesk using Email, Chat & Portal
- 8:00 am – 5:00 pm M-F
Plus
- Access to Helpdesk using Email, Chat & Portal
- 8:00 am – 5:00 pm M-F
- Access to Helpdesk using Voice/Phone
- Extended 5:00 am – 8:00 pm M-F
Pro
- Access to Helpdesk using Email, Chat & Portal
- 8:00 am – 5:00 pm M-F
- Access to Helpdesk using Voice/Phone
- Extended 5:00 am – 8:00 pm M-F
- 24 X 7/365 Days Per Year
Microsoft 365 User Support Management
Core
- User Account Creation & User Management
- Service Health & Incident Management
- Email & Exchange Online Management
- Sharepoint & One Drive Management
- Teams Management
- Office Applications Management
- Microsoft 365 License Reporting
Plus
- User Account Creation & User Management
- Service Health & Incident Management
- Email & Exchange Online Management
- Sharepoint & One Drive Management
- Teams Management
- Office Applications Management
- Microsoft 365 License Reporting
- Intune Device & Application Management
- Intune Device Enrollment
- Intune Compliance Policy Management
- Intune Application Management (MAM)
- Intune Configuration Profiles & Security
- Intune Remote Device Management
- Microsoft Co-Pilot Management
- Policy Management
- Microsoft 365 Licensing Cost Notifications
Pro
- User Account Creation & User Management
- Service Health & Incident Management
- Email & Exchange Online Management
- Sharepoint & One Drive Management
- Teams Management
- Office Applications Management
- Microsoft 365 License Reporting
- Intune Device & Application Management
- Intune Device Enrollment
- Intune Compliance Policy Management
- Intune Application Management (MAM)
- Intune Configuration Profiles & Security
- Intune Remote Device Management
- Microsoft Co-Pilot Management
- Policy Management
- Microsoft 365 Licensing Cost Notifications
- Licensing Auto Clean Up Reconciliation True-Ups
Google User Support Management
Core
- Account Creation & User Management
- Service Health & Incident Management
- Email & Gmail Management
- Google Drive Management *
- Google Meet & Chat Management *
- Google Workspace Applications Management
- Policy & Security Management
- Google Gemini Management
Plus
- Account Creation & User Management
- Service Health & Incident Management
- Email & Gmail Management
- Google Drive Management *
- Google Meet & Chat Management *
- Google Workspace Applications Management
- Policy & Security Management
- Google Gemini Management
Pro
- Account Creation & User Management
- Service Health & Incident Management
- Email & Gmail Management
- Google Drive Management *
- Google Meet & Chat Management *
- Google Workspace Applications Management
- Policy & Security Management
- Google Gemini Management
Computer Support & Management
Core
- Support & Troubleshooting
- Monitoring & Logging
- User Account Creation & Management
- Password Management
- Access Control & Permissions Management
- Hardware Failure Incident Reports
- Patch & Update Management
Plus
- Support & Troubleshooting
- Monitoring & Logging
- User Account Creation & Management
- Password Management
- Access Control & Permissions Management
- Hardware Failure Incident Reports
- Patch & Update Management
- Software & Application Management
- Lifecycle Management
- Asset Lifecycle Tracking & Refresh Planning
- Mobile Phone Support
- Inactive User Monthly Reviews & Recommendations
Pro
- Support & Troubleshooting
- Monitoring & Logging
- User Account Creation & Management
- Password Management
- Access Control & Permissions Management
- Hardware Failure Incident Reports
- Patch & Update Management
- Software & Application Management
- Lifecycle Management
- Asset Lifecycle Tracking & Refresh Planning
- Mobile Phone Support
- Inactive User Monthly Reviews & Recommendations
- Storage Management
- Profile and Data Management
- Inactive User – Auto-disabling after X-days
Printer Management Services
Core
- Support & Troubleshooting
Plus
- Support & Troubleshooting
- Printer Management
Pro
- Support & Troubleshooting
- Printer Management
- Printer Set-Up & Configuration
RITIS 2.0
Core
- User Access and Configuration
- Agent Deployment & Management
- Inactive User Reporting – RITIS
- Security & System Configuration
Plus
- User Access and Configuration
- Agent Deployment & Management
- Inactive User Reporting – RITIS
- Security & System Configuration
Pro
- User Access and Configuration
- Agent Deployment & Management
- Inactive User Reporting – RITIS
- Security & System Configuration
Compliance Management
Core
Plus
Pro
ComplyIT Core
Core
- Antivirus & endpoint protection deployed *
- Email filtering (EOP) configured *
- Basic backups scheduled and monitored
- OS & application patching enabled
- Asset inventory captured (devices, software)
- Standardized onboarding/offboarding checklist
- SLA tracking with performance reporting
- Basic documentation for systems and vendors
- Starter IT policy templates provided
- CyberSecurity Insurance Evaluation *
- Non-compliant Device Reporting
Plus
- Antivirus & endpoint protection deployed *
- Email filtering (EOP) configured *
- Basic backups scheduled and monitored
- OS & application patching enabled
- Asset inventory captured (devices, software)
- Standardized onboarding/offboarding checklist
- SLA tracking with performance reporting
- Basic documentation for systems and vendors
- Starter IT policy templates provided
- CyberSecurity Insurance Evaluation *
- Non-compliant Device Reporting
Pro
- Antivirus & endpoint protection deployed *
- Email filtering (EOP) configured *
- Basic backups scheduled and monitored
- OS & application patching enabled
- Asset inventory captured (devices, software)
- Standardized onboarding/offboarding checklist
- SLA tracking with performance reporting
- Basic documentation for systems and vendors
- Starter IT policy templates provided
- CyberSecurity Insurance Evaluation *
- Non-compliant Device Reporting
Additional Management & Protection
–
Plus
- Compliance Policy Enforcement & Remediation
Pro
- Compliance Policy Enforcement & Remediation
- Compliance Trend Analysis & Risk Scoring
SecureIT
(Cybersecurity Protection)
–
Plus
Pro
SecureIT Core
–
Plus
- Email Security & Hygiene (EOP) Management
- DNS-layer filtering (SDNS)
- Endpoint Detection & Response (EDR)
- Next Generation Antivirus (NGAV)
Pro
- Email Security & Hygiene (EOP) Management
- DNS-layer filtering (SDNS)
- Endpoint Detection & Response (EDR)
- Next Generation Antivirus (NGAV)
SecureIT Plus
–
–
Pro
- Email Security & Hygiene (EOP) Management
- DNS-layer filtering (SDNS)
- Endpoint Detection & Response (EDR)
- Next Generation Antivirus (NGAV)
- Incident response (MxDR)
- Network security & access control (SASE)
- Zero Trust Segmentation (LZT)
Cloud & On-Premise Server Support & Management
–
Plus
- Support & Troubleshooting
- Patch & Update Management
- Monitoring & Logging
- User & Group Management
- Server Performance Incident Reporting
- Storage Management
- Network Configuration Management
- Server Performance Monitoring & Optimization
- Application & Service Management
- Virtualization Management
- Remote Access & Management
- Web Application Single Sign On
- Server Downtime Incident Reports
- CPU/Memory/Disk Usage Monitoring & Alerts
- Cloud Spending Insights Report (Cloud Only)
- Resource Inventory Reporting (Cloud Only)
- Budget Alerts & Resource Tagging (Cloud Only)
- Orphaned Resource Discovery and Remediation (Cloud Only)
Pro
- Support & Troubleshooting
- Patch & Update Management
- Monitoring & Logging
- User & Group Management
- Server Performance Incident Reporting
- Storage Management
- Network Configuration Management
- Server Performance Monitoring & Optimization
- Application & Service Management
- Virtualization Management
- Remote Access & Management
- Web Application Single Sign On
- Server Downtime Incident Reports
- CPU/Memory/Disk Usage Monitoring & Alerts
- Cloud Spending Insights Report (Cloud Only)
- Resource Inventory Reporting (Cloud Only)
- Budget Alerts & Resource Tagging (Cloud Only)
- Orphaned Resource Discovery and Remediation (Cloud Only)
- Server Uptime Monitoring & Dashboards
- High Availability & Failover
- Cost Optimization Recommendations & Auto-scaling (Cloud Only)
- Workload Optimization & Right-sizing Recommendations (Cloud Only)
Network Support
–
Plus
Pro
Switch Support
–
Plus
- Network Monitoring
- Troubleshooting & Diagnostics
- Documentation & Inventory Management
Pro
- Network Monitoring
- Troubleshooting & Diagnostics
- Documentation & Inventory Management
- Advanced Monitoring & Performance Management
- Advanced Documentation & Inventory Management
- VLAN Management
- High Availability & Redundancy
DNS Management
–
Plus
- Support & Troubleshooting
- Monitoring & Reporting
- DNS Configuration Managment
- SSL Certificate Managment
- Documentation & Expiration Management
Pro
- Support & Troubleshooting
- Monitoring & Reporting
- DNS Configuration Managment
- SSL Certificate Managment
- Documentation & Expiration Management
- Registrar Management
- Domain Procurement
Network Firewall & WAN Support
–
Plus
- Availability Monitoring
- Firewall Configuration Support
- VPN Management
- Decryption & Inspection
- Access & Control Management
Pro
- Availability Monitoring
- Firewall Configuration Support
- VPN Management
- Decryption & Inspection
- Access & Control Management
- Advanced Monitoring & Logging
- Firmware & Software Update
- NAT Management
Network Wireless Management & Support
–
Plus
- Availability Monitoring
- Wireless Support
- Firmware & Software Update Support
Pro
- Availability Monitoring
- Wireless Support
- Firmware & Software Update Support
- Advanced Monitoring & Logging
Cloud Workspace Immutable Back-Up Support & Management
–
Plus
- Microsoft 365 & Google Backup
- Monitoring & Reporting *
- Incident Response & Troubleshooting
- Failed Recovery Test Reports
- Backup Failure Incident Reports
- Backup Storage Full Alerts
- Network Configuration Error Reporting
- Network Outage Incident Reporting
- Automated Boot Verification
- Backup Success Rate Monitoring & Dashboards
- Storage Capacity Monitoring & Retention Policy Review
- Configuration Compliance Scanning
- Bandwidth Utilization Monitoring & Alerts
- Storage Management
Pro
- Microsoft 365 & Google Backup
- Monitoring & Reporting *
- Incident Response & Troubleshooting
- Failed Recovery Test Reports
- Backup Failure Incident Reports
- Backup Storage Full Alerts
- Network Configuration Error Reporting
- Network Outage Incident Reporting
- Automated Boot Verification
- Backup Success Rate Monitoring & Dashboards
- Storage Capacity Monitoring & Retention Policy Review
- Configuration Compliance Scanning
- Bandwidth Utilization Monitoring & Alerts
- Storage Management
- RTO/RPO Analysis & Optimization Recommendations
- Failure Pattern Analysis & Pre-emptive Adjustments
- Scheduled Recovery Testing & Documentation
- Data Verification & Testing
Signature Management
–
Plus
- Support & Troubleshooting
- User & Group Support *
- Policy/Change Management *
Pro
- Support & Troubleshooting
- User & Group Support *
- Policy/Change Management *
Notes:
- Pricing shown above reflects a minimum of 50 employees and a 3 Year contract. Your price may vary based on actual employee count and contract length.
- User Group Support is offered if Signature Management is purchased through DivergeIT
- Policy Change Management is offered if Signature Management is purchased through DivergeIT; 1 Change Per Year Supported
- CyberSecurity Insurance Evaluation is only offered if
- Email Filtering (EOP) is
- Antivirus End Point Detection is
- Google Drive, Chat and Meet is Support Only for Core Package
AugmentIT Add-Ons
Some organizations may want to build a customizable ala carte support solution. DivergeIT offers AugmentIT, a customizable ala carte approach to solve your IT support needs. You can also select a service from AugmentIT to add to your ManageIT package if you would like to expand your support in that area.Whether your environment requires hands-on onsite support, advanced infrastructure projects, specialized data recovery, or custom reporting for compliance and audit purposes, AugmentIT add-ons give you access to the right expertise at the right time. You get targeted capabilities added to your existing engagement without disrupting what is already working.
The result is a fully customized IT support model built around your actual environment, not a predetermined package that forces you to pay for what you do not need or go without what you do.
Speak with our team to identify which add-ons make sense for your organization.
DivergeIT Difference
The difference between a vendor and a partner is trust and accountability. Most managed IT providers focus on clearing tickets and meeting SLAs to give the impression they are great at support. DivergeIT operates differently.
We build IT environments that are proactive by design, secure by default, and aligned to how your organization actually operates. Every engagement is measurable, every guarantee is real, and every technician who picks up your ticket is invested in the outcome, not just the resolution time.
This is what it looks like when an IT partner treats your business like it matters.
We do not just respond, we anticipate. Our team acts as an extension of yours, combining urgency, speed, and expertise to resolve issues before they impact your business. You are not an IT ticket. You are an organization that deserves a partner fully focused on supporting you.
Cybersecurity, compliance, and risk management are integrated into every layer of your IT environment. Protection is continuous, aligned to your risk profile, and never an afterthought.
We do not hide behind SLOs, we own outcomes. Every engagement is backed by real-time reporting on ticket resolution, system uptime, and satisfaction surveys completed after every closed ticket. If we miss, there are consequences.
IT solutions should fit your business, not the other way around. We design services that scale with you, adjust as your priorities shift, and stay simple without sacrificing security, control, or outcomes.
From transparent pricing and disciplined onboarding to responsive ongoing support, we eliminate ambiguity at every stage. This approach has earned us a 98% client satisfaction rate and 96% client retention.
What Our Clients Say About Us
Find out why so many companies prefer us over others!
Suzanne L.
Our IT partner for over 15 years!
"DivergeIT has been our IT partner for over 15 years. They are exceptional managers of our IT environment, and they’ve been in sync with our business goals every step of the way"
Richard C.
Big enough to be the best, but also small enough to care
"We wanted an IT partner that was big enough to be the best, but also small enough to care about us and make us a priority and I feel very happy with our decision to partner with DivergeIT.
RITIS has been a game changer for my business by aggregating all my data in real-time from my infrastructure, Microsoft 365, and accounts, enabling me to meet audit and compliance requirements and make intelligent business decisions, giving me a big boost in confidence."
Peter G.
Exceed our service level expectations...
“I highly recommend DivergeIT. They’ve been our IT provider for 5 years and continue to exceed our service level expectations by every measure."
David E.
We can maintain complete focus
"We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business."
Eric M.
I’m able to focus solely on growing
"Before DivergeIT, valuable parts of my day were used for IT issues and now I’m able to focus solely on growing & managing my business while leaving all the IT issues to them."
Charles S.
High-quality managed services
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts, high-quality managed services, and well-scoped project consulting."
Greg H.
One of the best decisions we've made
"In this world of specialization, outsourcing to DivergeIT is one of the best decisions we have made, which has freed us up to focus on what we do best."
Alex B.
They have never let me down
"For over 10 years I’ve relied on DivergeIT to completely manage all of our IT systems and they have never let me down, which isn’t easy in our industry."
Darren K.
Outstanding customer service
“One of DivergeIT’s greatest strengths is their ability to provide outstanding customer service while completely supporting our Information Technology Systems."
Linda A.
Never have to stress about any down time.
“Our attorneys and staff don’t ever have to stress about any down time. The team at DivergeIT has us working smoothly and seamlessly every day. No IT loss-time equates to maximum efficiency for our clients!”
Gary R.
They produced an amazing AI tool...
"We had an excellent time working with the DivergeIT Team! The team produced an amazing AI tool that is going to maximize our team's efficiency."
Bijan R.
Highly recommend talking to this team of engineers
"When we sold our nationwide business, DivergeIT was a great IT resource for us. They conducted a complete IT health assessment for us making our buyer feel confident that our IT environment was safe. This was an essential part of our acquisition. Highly recommend talking to this team of engineers. They are also very fairly priced."
Bedrock Fiduciaries
We hired DivergeIT to help us really tighten things up
"We take data security very seriously, and though we felt we had a lot of good protocols in place, we hired DivergeIT to help us really tighten things up. They customized their approach to our needs and were able to very surgically and efficiently help us do just that. Many thanks to the team at DivergeIT."
Sahar S.
They were prompt, professional and fair every step of the way.
"When I needed my IT project completed in a timely manner and wanted to make sure it was done properly, DivergeIT came through. They were prompt, professional and fair every step of the way."
Richard P.
Friendly service
"Excellent, fast, and friendly service."
Remi W.
Extremely helpful
"Extremely helpful and made the process simple."
Graham H.
Couldn't be happier with their service and support!
"DivergeIT helped my office migrate to a cloud system and their team was fantastic. Our project was completed flawlessly, on time, and on budget. They keep our data safe and secure and have been extremely quick to help when we need it. Couldn't be happier with their service and support!"
Carmen B.
DivergeIT's help desk is always very supportive
"DivergeIT's help desk is always very supportive and responsive, even when I don't know what I am talking about. Making is more difficult to diagnose system's issues. The team is very friendly and often offers alternatives if I am having difficulty finding an application solution. I would recommend the DivergeIT team without reservation."
Scott M.
Very happy with the entire process
"Recently made the transition to DivergeIT and very happy with the entire process."
Frequently Asked Questions About ManageIT
ManageIT is DivergeIT’s tiered managed IT service covering help desk support, server and computer management, network infrastructure, cloud administration, backups, and more. It is available in three tiers: Core, Plus, and Pro, each designed for a different level of organizational need.
ManageIT Core is designed for organizations without a dedicated IT department that need essential on-demand support. ManageIT Plus is built for organizations whose IT needs have outpaced their current capabilities. MangeIT Pro is for organizations where IT is critical to daily operations, including regulated industries. Our team can walk you through the right fit during an initial conversation.
Our managed service core tier has a one-hour response commitment. Our managed service plus tier guarantees a response within 15 minutes. Our managed service pro tier guarantees a live expert response within five minutes, 24 hours a day, seven days a week.
RITIS is DivergeIT’s Real-Time IT Intelligence System. It continuously monitors your environment, detects inactive accounts, surfaces anomalies, and provides leadership with live visibility into IT health. RITIS reporting, monthly reviews, and automated account disabling are included in ManageIT Plus and Pro.
Yes. AugmentIT add-ons are available to any ManageIT client at any tier. These cover capabilities such as onsite server support, forensic data recovery, disaster recovery execution, advanced network architecture, and more.
ManageIT includes foundational security capabilities including patch management, access controls, and monitoring. For organizations that require layered cybersecurity including endpoint detection and response, dark web monitoring, and 24/7 managed threat detection, SecureIT is DivergeIT’s dedicated cybersecurity service and is designed to pair directly with ManageIT.
If DivergeIT does not meet the guaranteed response time for your tier, we issue a $100 credit on your next invoice. Every guarantee we offer has a defined outcome attached to it.
Fully Managed Services (our ManageIT offering) is where an organization outsources all of the IT Support function to DivergeIT. We manage your IT support with our people, our process and our systems to deliver amazing support. Co-Managed Services is where an organization wants to keep pieces of their people, processes and systems in place and we step in to help them run their IT Support. The key is to determine which model is best for your organization. DivergeIT can help walk you through the pros and cons of each based on your enviroment.
Yes, DivergeIT has several clients that have hired us to manage their IT Help Desk while they continue to manage other parts of their IT system. It is hard for organizations to properly staff and operate a IT Help Desk and so they turn to DivergeIT to do it for them.
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