01
Relentless support
When you reach out, you are not opening a ticket and waiting to see what happens. Your problems are spotted early and fixed before they touch your operations.
IT done differently
Most providers tell you things are going well.
You get the proof.
Your technology shouldn’t create friction, uncertainty, or risk. It should give you clarity, stability, and a measurable business advantage. Clients who get that stay: the longest relationships have run 15 years and counting.
The five commitments
What you actually get working with DivergeIT
02
Security built in
Every ManageIT plan includes SecureIT and ComplyIT Core from day one: SecureIT Core with ManageIT Core and Plus, and SecureIT Plus with ManageIT Pro. Cybersecurity, compliance, and risk management are built into every layer of your IT.
03
True accountability
You see real-time reporting on your ticket resolution, uptime, and satisfaction, measured against the response targets in your contract.
04
Scale to you
Your IT should fit your business, not the other way around. Every service fits what you need today and grows as your organization changes.
05
Easy to work with
You see the price before you call, so your invoice holds no surprises. Smooth onboarding, fast answers, and clear communication are why you stay, year after year.
98%+ · 96%
Client satisfaction and retention. As a client, you rate every ticket — these scores are the running total, not a campaign figure.
The guarantees
Guarantees in writing, not in fine print
Most providers promise response times with nothing behind them. Every guarantee here says what you get when it isn’t met, and it’s written into your agreement, not a footnote.
Critical-issue response targets, in your agreement
ManageIT Core
30 min
Business hours · M–F 8–5, your time
ManageIT Plus
15 min
Extended hours · M–F 5 AM–8 PM PT
ManageIT Pro
15 min
24/7/365 for incidents
Response
All ManageIT plans
Call or chat and you reach a live expert within 5 minutes. Critical issues get a response within 15 minutes on ManageIT Plus and Pro, and 30 minutes on Core.
What you get → On any ManageIT plan, wait more than 5 minutes for a live expert and you get a $100 credit on your next invoice.
Ransomware recovery
ManageIT Plus & Pro, with DivergeIT immutable backup
Your Microsoft 365 or Google Workspace data and Windows servers are protected by immutable backup (copies no one can alter) and a 24/7 security operations center.
What you get → Hit by ransomware anyway? Your covered data and servers are restored to their pre-attack state at no DivergeIT charge.
Switching
New ManageIT agreements
You get a structured move from your current provider (your assets, identities, documentation, and backups) without disruption to your business.
What you get → If switching disrupts your operations, your first 30 days of service are credited in full.
Satisfaction
All ManageIT plans
You rate every ticket, not just an annual survey. Ask for follow-up and you get an action plan and a personal call.
What you get → If your concern still isn’t resolved, you get a $50 gift of your choice.
Annual assessment
Any SecureIT plan (included in every ManageIT plan)
Every year you get a cybersecurity assessment of the systems DivergeIT manages, checked against best practice.
What you get → Your assessment and prioritized recommendations are free, every year. Any fixes are quoted separately.
AI payback
Forward Deployed Engineering with an AI Success Desk plan
With an AI Success Desk plan, your Forward Deployed Engineering has to prove itself fast: two weeks in, the measured results must show it paying for itself within a year.
What you get → Not on track to pay for itself after the first two weeks? You get your Forward Deployed Engineering fees back.
Read every guarantee’s eligibility and limits, read the current agreements, then see last quarter’s results against them.
The quarterly scorecard
The numbers leadership reviews — published for you
Every quarter, the operations review grades the whole company on the same scorecard. You see what leadership sees — including the number that isn’t good enough yet.
96%
Response SLA met
Tickets answered within the response target in your contract.
98.4%
Client satisfaction, Q2 2026
You rate every closed ticket. No annual survey.
100%
Backup success rate
Across all protected endpoints, verified — not assumed.
80%
Resolution SLA met
Up 3 points from last quarter, and not good enough yet. You see it anyway. That’s the point.
Q2 2026 results · measured across every client ticket
Credentials
Certified, audited, and ranked — independently
Top 1%
Of Microsoft Partners in the USA, with Solutions Partner designations in Data & AI, Infrastructure, Modern Work, Security and Support Services.
SOC 2
Type 2, certified by AICPA — DivergeIT’s own controls are independently audited.
MSSP
Certified managed security services provider — your security operations run as a core discipline, not an add-on.
Since 1999
You join mid-sized businesses and enterprises served across 25+ states.
Recognition
Rankings and audits published by outside bodies, so you don’t have to take DivergeIT’s word for it.
-
SOC for Service Organizations
-
#3 MSP in Los Angeles, 2019 to 2023
-
MSPs That Deliver
-
Top MSP in USA & Los Angeles
Client voices
Hear it from the people who renew
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“Big enough to be the best, but also small enough to care about us and make us a priority.”
Richard C.
CTO, Montecito Bank & Trust
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
Ready to hand off your IT?
A discovery call, not a sales pitch. Bring your current SLA and compare it, number for number, with our written response targets and the 5-minute live-expert guarantee on ManageIT.
Call us · 1-866-453-5207 Not ready to talk? Get a free IT health check
On ManageIT: a live expert in 5 minutes · or a $100 credit