01
Relentless support
When you reach out, you are not opening a ticket and waiting to see what happens. We anticipate problems, engage proactively, and resolve issues before they touch your operations.
// IT done differently
Most providers tell you things are going well.
We prove it.
Technology should not create friction, uncertainty, or risk. It should create clarity, stability, and measurable business advantage. That belief is why our longest client relationships have run 15 years and counting.
// The five commitments
What working with DivergeIT actually feels like
02
Security built in
Security is not a separate line item or an optional add-on. Cybersecurity, compliance, and risk management are integrated into every layer of your IT environment from day one.
03
True accountability
Real-time reporting on ticket resolution, uptime, and satisfaction — measured against response guarantees we put in writing, not marketing claims.
04
Scale to you
IT solutions should fit your business, not the other way around. Every service is designed to fit your needs today and grow as your organization changes.
05
Easy to work with
Transparent pricing means no surprises on your invoice. Disciplined onboarding, responsive support, and clear communication are why clients stay, year after year.
// The guarantees
Guarantees with consequences, not fine print
Most provider SLAs are marketing statements — a promise with no remedy attached. Every guarantee we make names what happens when we miss it, in your agreement, not in a footnote.
ManageIT Core
1 hour
Business-hours response
ManageIT Plus
15 min
Extended-hours response
ManageIT Pro
5 min
24/7/365 response
Response
Response times are written into your agreement — 1 hour on ManageIT Core, 15 minutes on Plus, 5 minutes on Pro, 24/7/365.
If we miss → A $100 credit is applied to your next invoice. Automatically — you never have to ask.
Ransomware recovery
Layered, certified security operations designed so ransomware never reaches you.
If we miss → If an attack gets through under our watch, we restore you to your pre-attack state — at no charge.
Switching
A structured transition from your current provider — assets, identities, documentation, and backups — without disruption to your business.
If we miss → If switching to us disrupts your operations, your first month is free.
Satisfaction
Not happy with how it’s going? Say so — satisfaction is measured on every ticket, not once a year.
If we miss → We make it right. Unresolved feedback gets leadership’s attention — plus a personal gift.
Our agreements aren’t secret, either — read the current versions, then see how we performed against them last quarter.
// The quarterly scorecard
The numbers our leadership reviews — published
Every quarter, our operations review grades the whole company on the same scorecard. Here it is — including the number we’re not satisfied with yet.
96%
Response SLA met
Tickets answered within the guaranteed response window.
98.4%
Client satisfaction, this quarter
Measured on every closed ticket, not an annual survey.
100%
Backup success rate
Across all protected endpoints, verified — not assumed.
80%
Resolution SLA met
Up 3 points from last quarter — and not where we want it yet. It’s published anyway. That’s the point.
Q2 2026 quarter-end results · measured across every client ticket · updated quarterly
// Credentials
Certified, audited, and ranked — independently
Top 1%
Of Microsoft Partners in the USA — Gold Partner status with deep platform certification.
SOC 2
Certified by AICPA — our own controls are audited to the standard we hold clients to.
MSSP
Certified managed security services provider — security operations as a core discipline, not an add-on.
Since 1999
Serving mid-sized businesses and enterprises across 25+ states.
// Recognition
Rankings and audits published by outside bodies, not by us.
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SOC for Service Organizations
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#3 MSP in Los Angeles, 2019 to 2023
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MSPs That Deliver
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Top MSP in USA & Los Angeles
// Client voices
Hear it from the people who renew
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“Big enough to be the best, but also small enough to care about us and make us a priority.”
Richard C.
CTO, Montecito Bank & Trust
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
See what accountable IT looks like — in 30 minutes
A discovery call with our team, not a sales pitch. Bring your current SLA — we'll show you, number for number, what a written response guarantee changes.