Real-Time IT Intelligence System (RITIS®)

RITIS® provides visibility into every single aspect of your IT

Whether your "thing" is flooring, packaging, automotive, retail, food, or anything else, our exclusive Real-Time IT Intelligence System provides deep insights into your IT, showing the current state of your IT components down to the smallest detail. You can finally see the performance of your different IT parts in one single pane system and make fact-based decisions for your business.

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IT health score

IT health score is a single score that gives you a quick overview of your IT infrastructure's health. This score is based on a variety of factors, including server health, computer health, user account health, support health, secure score, active users, and tickets.

Devices

With our device monitoring feature, you can keep track of all the devices on your network, including servers, workstations, laptops, and mobile devices. We provide detailed information on device configuration, patching, antivirus, web defense, device details, lifecycle management, and trends.

Accounts

Our user account monitoring feature provides a company-wide health score for account configuration compliance, two-factor authentication, and support service level compliance.

Support

Our support monitoring feature provides an organization-wide snapshot of support issues for every server, computer, user, and help desk incident. You can monitor configuration, performance, stability, and security posture.

Secure score

Our secure score is a single score that gives you a quick overview of your IT infrastructure's security. This score is based on a variety of factors, including server and computer security posture, user account security, and application security.

Active users

Our active user monitoring feature provides an overview of active users. This includes tracking the number of users actively using your network and ensuring they have the appropriate access permissions.

Tickets

Our ticketing system provides an easy way to manage your IT support requests. You can have full insight into your employee's tickets quickly and efficiently.

Table stakes

We believe that our RITIS® is essential for any company that wants to ensure that its IT infrastructure is running smoothly.  Discover the minimum set of features or capabilities that a system must have in order to be considered competitive in the market.

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Safe accounts and secure authentication

RITIS® provides valuable insights into the security of user accounts and authentication practices. With our platform, you can easily monitor and manage safe accounts, admins with multi-factor authentication (MFA) enabled, and users who have undergone security training. These features help you ensure that your organization's accounts are secure and that your users are following best practices for authentication.

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Check our performance at any time

Our user-friendly dashboard provides a comprehensive view of your IT infrastructure, allowing you to easily monitor our performance.

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Response rate

The response rate metric in RITIS® tracks our IT team's response time to issues and incidents reported by end users. This ensures we are meeting service level agreements (SLAs) and providing a high level of service to your end-users. By monitoring response rates, we can quickly identify any bottlenecks in our IT support process and take proactive steps to address them.

Planning rate

The planning rate metric in RITIS® helps us track the IT team's planning and preparation for IT operations. This includes things like patching schedules, system updates, and disaster recovery planning. By tracking planning rates, we can ensure our IT team is taking proactive measures to address issues and prevent downtime. This helps us deliver a high level of service to your end-users and avoid any negative impact on your business operations.

Resolved rate

The resolved rate metric in RITIS® helps us monitor the IT team's performance in resolving issues and incidents reported by end users. This helps us identify areas where we may need additional resources to improve our performance. By tracking resolved rates, we can also identify areas where your automate IT operations can be streamlined or optimized to improve efficiency.

Happiness

The happiness metric in our RITIS® helps us monitor end-user satisfaction with our IT services. This metric is based on end-user feedback and helps us identify areas where our IT team is delivering a high-quality service and areas where improvements can be made.

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Ticket trending - never miss a beat again!

We understand the importance of staying on top of our IT support tickets. That's why our real-time IT Intelligence System includes a ticket trending feature that enables you to monitor your ticket volume and track trends over time.

You can easily see how many support tickets are open, how many have been resolved, and how many are still in progress. You can also view data on ticket response times, resolution times, and satisfaction ratings.

Our ticket trending feature also enables you to drill down into specific ticket categories or departments, so you can identify which areas of your organization may be experiencing more support requests than others.

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Boost your business with our RITIS®

Whether you're looking to increase revenue, improve efficiency, or enhance your customer experience, our System of Real-Time Business Intelligence solutions can help you achieve your goals.

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