Owning IT is in our nature.
One team picks up when you call, fixes it, and keeps it fixed, so IT stops being the thing you think about at 9pm.
The response standard
The entire path—from first call to confirmed resolution—is the service. Not just the first reply.
Minute zero
Something breaks. You reach us.
Call, email, or portal — any hour of any day. Our team picks it up immediately.
Within minutes
We respond — and take ownership
An engineer on our team owns the issue from first response to fix. You never chase a ticket or re-explain the problem.
While we work
You know what’s happening
Clear, plain-language updates on what went wrong and what we’re doing about it.
Resolution
Fixed, confirmed, followed up
We close the issue when you agree it’s resolved — then check back to make sure it stayed that way.
Not a best-case story — the standard written into every agreement.
Top 1% of Microsoft Partners in the USA
SOC 2 certified by AICPA
Certified MSSP
Serving businesses since 1999
// Organizations we serve
// Sound familiar?
// What it’s like with us
That’s what it looks like when we own your IT.
// Before & after
Before: Response time is whatever your provider can manage.
With DivergeIT: Our response time is in your contract, and a live expert picks up within 5 minutes — or we credit you $100.
Before: Switching providers sounds like a lot of work.
With DivergeIT: We run the handoff from your current provider. If switching disrupts your business, your first month is free.
Before: Staff bring every IT question to you.
With DivergeIT: They call us. A real person answers in minutes. You don’t hear about it.
Before: Problems surface when someone happens to notice.
With DivergeIT: We see it first. Most fixes happen before anyone notices.
Before: Insurance and vendor forms land on your desk.
With DivergeIT: We fill in the technical answers and send them back to you to sign.
Before: Your IT bill changes from month to month.
With DivergeIT: One price per person, on our website. Every quarter you get a report card on how we did.
// From our CEO
When something breaks, the worst part usually isn’t the problem. It’s not knowing who’s on it.
That’s the feeling we’re here to end. Owning it means the person who picks up your call stays with it until it’s fixed, then checks back to make sure it stayed fixed. It means telling you what went wrong in plain English, even when the answer is that we missed.
Some clients hand us everything. Others have a great IT team and want us beside them. Either way, once it’s ours, it’s ours.
We’ve been doing this since 1999. To me, a good year is one where our clients forget IT was ever something they worried about.
Jarrod Koch
Chief Executive Officer · Meet the leadership →
// The people
Not a script, not a phone tree. When you call, you get someone who knows your office, your setup and what went wrong last time. They stay with it until it’s fixed.
We’ll never ask for your password or a code by phone or email. If anyone does, hang up and call the number on your contract.
// Reviews & results
98%
Client satisfaction
Measured on every closed ticket
96%
Client retention
Year over year, since 1999
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
“We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business.”
David E.
CEO, CarrierX
// Services
You don’t need to know what to buy. Tell us what’s going wrong. See pricing →
ManageIT Most chosen
“I’m the IT person, and I never signed up for it.” We take all of it: the help desk, laptops, servers, Wi-Fi, cloud and backups. Your team calls us, not you. One price per person, on this site.SecureIT
“I don’t know if we’re protected.” Someone watches your email, laptops and accounts day and night. When the insurer asks, we have the answers.AmplifyAI
“My team is using AI and I have no idea how.” We set up Copilot or Claude properly, train your people, keep your data safe, and show you whether it’s paying off.Also: IT ComplianceCo-Managed ITStrategic IT Consulting How we run the tools you own
// Find your fit
IT leaders, business owners, and risk officers come to us with different problems. Answer two questions and we’ll point you at the right starting point — the same routing we do on a first call.
No form. No email. Just a pointer.
We’re probably not the right fit if you’re shopping on price alone or need a one-time fix.
Where each kind of buyer usually starts
// What to expect
Our logo is three squares for a reason. Every engagement moves your environment from red to green — and you always know where you stand along the way.
First — Discovery
A discovery call about how your business actually runs, then an assessment of your endpoints, identities, network, and backups. You get a prioritized risk picture in plain language — no scare tactics, no jargon.
Weeks 1–4 — Onboarding
Assets, documentation, identities, and backups move under management on a schedule you can see. Your team knows what changes, when it changes, and who to call.
Ongoing — Partnership
Every request has an owner on our team and communication that keeps you ahead of issues. Response, resolution, and satisfaction are reported to you in real time — accountability you can measure, not take on faith.
"Operational" is the part that never ends — and the reason clients stay. See how we run AI, endpoints, and security as continuous capabilities instead of one-time projects.
// Why DivergeIT
Most providers converge on the same playbook — same ticket queue, same hidden pricing, same “we’ll get back to you.” We built DivergeIT to take the other path: guarantees in writing, prices in public, and a scorecard we publish even when a number embarrasses us.
We own outcomes, not just SLAs — every issue has a named owner who stays with it through resolution, a standard we’ve kept since 1999 across 25+ states. And the divergence is cultural before it’s contractual: four values with names — Yogi, Rockstar, Guardian, PIT Crew — decide who we hire and what we reward.
Book a callMost MSPs hand you a ticket number and a wait.
When you reach out, you are not opening a ticket and waiting to see what happens. We anticipate problems, engage proactively, and resolve issues before they touch your operations.
Most MSPs sell security as a separate line item.
Security is not a separate line item or an optional add-on. Cybersecurity, compliance, and risk management are integrated into every layer of your IT environment from day one.
Most MSPs quote SLAs you never see measured.
Real-time reporting on ticket resolution, uptime, and satisfaction — measured against response guarantees we put in writing, not marketing claims.
Most MSPs run one playbook — take it or leave it.
IT solutions should fit your business, not the other way around. Every service is designed to fit your needs today and grow as your organization changes.
Most MSPs make you sit through a pitch to learn the price.
Transparent pricing means no surprises on your invoice. Disciplined onboarding, responsive support, and clear communication are why clients stay, year after year.
// Industries
Financial Services Healthcare Legal Professional Services Logistics & Transportation Entertainment & Sports Nonprofits Manufacturing
Get your nights and weekends back.
// FAQ
Most MSPs converge on the same playbook: tickets, hidden pricing, SLAs you never see measured. We diverge — it’s in the name. Response times are guaranteed in writing with a $100 credit when we miss, prices are published on this site, and our quarterly scorecard is public even when a number embarrasses us. Behind that sit four named values — Yogi (continuous learning), Rockstar (technical proficiency), Guardian (protecting team and partners), and PIT Crew (speed and precision) — that decide who we hire and what we reward.
Response times, in writing: 15 minutes on every ManageIT plan, with 24/7/365 coverage on Pro. Call or chat and you reach a live expert within 5 minutes, or you receive a $100 credit toward your next invoice. And beyond response: if ransomware gets through under our watch, we restore you to your pre-attack state at no charge; if switching to us disrupts your business, your first month is free; and if you are ever unhappy, we make it right.
Either. Fully managed means we run all of IT; co-managed keeps your people, processes, and systems in place while we add capacity, coverage, and specialized expertise. Many clients, including United Talent Agency, use us to augment a strong internal team.
Yes. We run a structured transition covering assets, documentation, identities, backups, and user communication — and we handle the outgoing-provider coordination so your team feels a handoff, not a gap.
Financial services, healthcare, legal, professional services, logistics and transportation, entertainment and sports, nonprofits, and manufacturing — with compliance depth in FFIEC, HIPAA, CMMC, ISO 27001, CIS, and NIST.
Headquarters in Torrance, California, with regional offices in Dallas and Miami, serving mid-sized businesses and enterprises across more than 25 U.S. states.
You didn’t start a business to manage IT. Hand it to someone who owns it. No phone tree, no sales script.
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// Where we actually stand
Our booking calendar is embedded from HubSpot. Its markup is theirs and carries issues we cannot patch. Any slot can be booked by phone instead.
Something on the website block you? We answer within one business day. sales@divergeit.com 310-765-5334
