01
Shadow AI
Your people already paste company data into chatbots you never approved. You can’t see which ones, or what went in.
AI · Managed IT · Cybersecurity · Los Angeles · Dallas
Your team already uses AI. Make it safe, adopted and paying off.
Owning IT is in our nature.
AI, managed IT and cybersecurity for your growing business: governed Copilot, Claude or Gemini, on IT that’s watched around the clock. We’re so confident in our services that if you don’t reach a live expert in 5 minutes, we credit you $100.
Or start with a free IT health check →Copilot · Claude · Gemini · Azure AI Foundry · Your data never passes through us
// Trusted by organizations like
// AmplifyAI
AI is already in your business. Nobody owns it yet.
AmplifyAI manages your AI like the rest of your IT: governed first, then adopted, then put to work, under one accountable relationship.
02
Licenses nobody uses
You bought Copilot or Claude seats. A handful of people use them; the rest went back to the old way within a month.
03
No idea what it costs
Licenses, tokens and add-ons land on different invoices. Nobody can tell you what AI costs you, or what it returns.
04
Pilots that never ship
You want agents that take real work off your team, not another chatbot. The pilot impressed the room and stopped there.
01 — Govern
Govern it first
Your engagement starts with a permissions and shadow-AI sweep of your tenant, then an acceptable-use policy enforced in your settings, not a PDF nobody reads.
02 — Adopt
Make it stick
Your AI Success Desk supports your people, tracks who uses AI and who doesn’t, keeps a skill library current, and keeps license and token spend under control.
03 — Build
Put it to work
A Forward Deployed Engineer maps your workflows, builds the agents with the fastest payback, and hands every one back to you managed and monitored.
“See it”
AI Success Desk Core
A dashboard on your AI: who’s using it, who isn’t, who’s using unapproved tools, and what it costs. Plus a help desk your people can call when they’re stuck.
“Control it”
AI Success Desk Plus
Everything in Core, and now you act on it: block risky tools, set who can do what, keep spend in check, build custom skills, and get one templated agent build every quarter.
Your data stays yours
Your prompts, files and responses go straight between your people and the AI platform, in your own workspace. They never pass through DivergeIT systems, and DivergeIT is not a sub-processor of your AI data.
Works with Microsoft Copilot · Anthropic Claude · Google Gemini · Azure AI Foundry
// The foundation
AI is only as safe as the IT under it. And IT has never been harder to own.
More tools, more threats, more forms to sign. And at most growing businesses, all of it still lands on one desk: yours.
01
More tools, less control
Microsoft 365, laptops, Wi-Fi, a server in the closet, five apps nobody remembers buying. Each one fixed a problem for you. Together they became one.
02
The accidental IT person
Someone senior, often you, spends hours a week resetting passwords and setting up laptops. Nobody hired you to do it. Nobody else will.
03
Tickets that go nowhere
You open a ticket and wait. Your provider has an SLA, but nothing happens when they miss it, so nothing changes when they do.
04
Questions you can’t answer
The cyber insurance renewal asks about MFA, endpoint detection and tested backups. You’re signing a form you can’t verify.
Heard on first calls
- “It’s 9pm and I’m still the one resetting passwords.”
- “Our IT guy is great. When he picks up.”
- “I found out about the outage from a customer.”
- “The cyber insurance renewal asked questions I couldn’t answer.”
- “We pay for IT, and it still feels like my problem.”
// The real issue
The problem isn’t your people. It’s that nobody owns IT.
You run the business. We’ll own the IT.
Owning IT is in our nature.
IT rarely breaks because of one bad decision. It breaks because responsibility is split: a provider who answers tickets, a vendor for each tool, an employee who “knows computers,” and an owner who signs whatever the insurer sends.
Another tool won’t fix that, and neither will AI on its own. One accountable owner will: response times in your contract, 24/7 MXDR and identity threat detection (ITDR) in every plan, and a $100 credit whenever you wait more than 5 minutes for a live expert.
Find out where you stand →// So where do you start?
Red to green, in three steps.
First — Discovery
Your business first, then your risks
You start with a discovery call about how your business actually runs. Then you get an assessment of your endpoints, identities, network, and backups, and a prioritized risk picture in plain language — no scare tactics, no jargon.
Weeks 1–4 — Onboarding
A plan you can see
Your assets, documentation, identities, and backups move under management on a schedule you can see. Your team knows what changes, when it changes, and who to call.
Ongoing — Partnership
You always know who owns it
Every request you open has an owner, and updates keep you ahead of issues. You see your response, resolution, and satisfaction numbers in real time — accountability you can measure, not take on faith.
// Why DivergeIT
The name is a decision.
Most providers hand you the same playbook: a ticket queue, hidden pricing and a vague promise to get back to you. DivergeIT diverges. Here are four rules you can hold us to, and every one of them costs us something when it’s broken.
Why clients switch to DivergeIT- 01
You pay per user, not per problem
Your price is flat and monthly, so every ticket you open costs us engineering time. Preventing your problems isn’t a slogan; it’s the business model. The less your IT breaks, the better your month goes, and ours.
- 02
A slow answer earns you a credit
Wait more than 5 minutes for a live expert and you get a $100 credit. The cost of a slow answer lands on us, not on you.
- 03
You see the price before you call
Starting prices for every plan are on this website. You get to judge on value, not on information you don’t have.
- 04
You see the numbers we see
Your response, resolution, and satisfaction numbers come from the same data our leadership reviews every quarter. If your service slips, you know as soon as we do.
// The guarantees
Guarantees that pay you, not fine print
Most provider SLAs are a promise with nothing behind it. Every guarantee here tells you what you get when it isn’t met, and it’s written into your agreement, not a footnote.
Critical (P1) response, in your agreement
ManageIT Core
30 min
Business hours · M–F 8–5
ManageIT Plus
15 min
Extended hours · M–F 5 AM–8 PM PT
ManageIT Pro
15 min
24/7/365 for incidents
Response
All ManageIT plans
Call or chat and you reach a live expert within 5 minutes. Critical issues get a response within 15 minutes on ManageIT Plus and Pro, and 30 minutes on Core.
What you get → Wait more than 5 minutes for a live expert and you get a $100 credit on your next invoice.
Ransomware recovery
ManageIT Plus & Pro, with DivergeIT immutable backup
Your Microsoft 365 or Google Workspace data and Windows servers sit behind immutable backup and a 24/7 security operations center.
What you get → Hit by ransomware anyway? You are restored to your pre-attack state at no charge.
Switching
New ManageIT agreements
You get a structured move from your current provider (your assets, identities, documentation, and backups) without disruption to your business.
What you get → If switching disrupts your operations, your first 30 days of service are credited in full.
Satisfaction
All ManageIT plans
You rate every ticket, not once a year. Ask for follow-up and you get an action plan and a personal call.
What you get → If your concern still isn’t resolved, you get a $50 gift of your choice.
Annual assessment
Any SecureIT plan (included in every ManageIT plan)
Every year you get a cybersecurity assessment of the systems DivergeIT manages, checked against best practice.
What you get → You get the assessment and a prioritized list of recommendations, free, every year.
Read every guarantee’s eligibility and limits, read the current agreements, then see last quarter’s results against them.
// Services
What do you need fixed?
You don’t need to know what to buy. Pick the line that sounds like you. See pricing →
AmplifyAI
Copilot, Claude or Gemini, set up properly: you see who uses it and what it costs, shadow AI gets blocked, and agents do real work.
“I need AI under control”ManageIT Most chosen
Help desk, laptops, servers, Wi-Fi, cloud and backups. Your team calls us, not you. One price per person, on this site.
“I need someone to own all of it”SecureIT
A 24/7 SOC watches your devices, network and cloud (MXDR) and catches stolen logins to your email and accounts (ITDR). When the insurer asks, you have the answers.
“I need to know we’re protected”AugmentIT
Your team stays in charge. We run the service desk or after-hours support, or add senior engineers when you need them.
“I need more depth behind my IT team”ComplyIT
We work out what compliant means for your business, get you there, and keep the evidence ready for the next questionnaire.
“I need to pass the audit”ConsultIT
Office moves, cloud migrations, new systems. We plan it, run it, handle every vendor, and stay after go-live until it works.
“I need a project done right”// Technical specs & details
Read the spec sheet before you ever call
Tiers, coverage hours, feature matrices and requirements for every main offer.
// Find your fit
Not sure where to start? Two questions.
Whether you run the business, lead IT, or own the risk, your problem is different. Answer two questions and you get the right starting point — the same routing you’d get on a first call.
No form. No email. Just a pointer.
If you’re shopping on price alone or need a one-time fix, you’re probably better served elsewhere.
Where each kind of buyer usually starts
- ManageIT For business leaders who want IT handled end to end →
- AugmentIT For IT teams that want to take on more: a service desk, coverage or specialists →
- SecureIT For anyone who owns security risk →
- ComplyIT For audit, framework, and insurance requirements →
- AmplifyAI For teams rolling out Copilot or Claude →
// Reviews & results
Owners who handed it over, and stayed
98%+
Client satisfaction
Measured on every closed ticket
96%
Client retention
Year over year, since 1999
- Top 1% of Microsoft Partners in the USA
- SOC 2 certified by AICPA
- Certified MSSP
- Serving businesses since 1999
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
“We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business.”
David E.
CEO, CarrierX
// A note from the CEO
What owning it means for you.
When something breaks, the worst part usually isn’t the problem. It’s not knowing who’s on it.
That’s the feeling I want to end for you. Owning it means the person who picks up your call stays with it until it’s fixed, then checks back to make sure it stayed fixed. It means you hear what went wrong in plain English, even when the mistake was ours.
Maybe you want to hand off everything. Maybe you have a great IT team and want help beside them. Either way, once it’s ours, it’s ours.
We’ve been doing this since 1999. To me, a good year is one where you forget IT was ever something you worried about.
Jarrod Koch
Chief Executive Officer · Meet the leadership →
// Industries
Already fluent in how your business works
Professional Services Entertainment & Sports Financial Services
Get your nights and weekends back.
// FAQ
Straight answers, before you ever get on a call
What does AmplifyAI actually do for my business?
AmplifyAI makes AI safe, adopted and worth paying for. You start with a permissions and shadow-AI sweep and an enforced acceptable-use policy. Then your AI Success Desk supports your people, shows you who uses AI and what it costs, and blocks unapproved tools on Plus. When you’re ready, a Forward Deployed Engineer builds agents around your workflows and hands them back managed.
Which AI platforms do you support?
Microsoft Copilot, Anthropic Claude, Google Gemini and Azure AI Foundry. You get a recommendation based on your workflows, data and budget, and the support, governance and reporting work the same on each.
Does our data pass through DivergeIT when we use AI?
No. Your prompts, files and responses go directly between your users and the AI platform, stored in your own workspace under the vendor’s terms. DivergeIT is not a sub-processor of your AI data and doesn’t proxy, copy or keep it.
How is DivergeIT different from other MSPs?
Most MSPs converge on the same playbook: tickets, hidden pricing, SLAs you never see measured. DivergeIT diverges — it’s in the name. You reach a live expert within 5 minutes, or you get a $100 credit. You can see the prices on this site before you ever call. And you can read the quarterly scorecard, which stays public even when a number is embarrassing. Behind that sit four named values — Yogi (continuous learning), Rockstar (technical proficiency), Guardian (protecting team and partners), and PIT Crew (speed and precision) — that decide who gets hired to work on your IT and what gets rewarded.
What does DivergeIT actually guarantee?
Five things, in writing. Call or chat and if you don’t reach a live expert within 5 minutes, you get a $100 credit (up to $300 per billing cycle). On ManageIT Plus and Pro with DivergeIT immutable backup, a ransomware attack is recovered to your pre-attack state at no charge. If switching disrupts your business, your first 30 days are credited in full. Unresolved feedback gets an action plan, a personal call and, if it still isn’t fixed, a gift. And every SecureIT plan, which every ManageIT plan includes, comes with a free annual cybersecurity assessment. Separately, critical issues get a response within 15 minutes on ManageIT Plus and Pro and 30 minutes on Core.
Do you replace my IT team or work alongside it?
Either. Fully managed means you hand over all of IT. Co-managed keeps your people, processes, and systems in place and adds capacity, coverage, and specialized expertise around them. Many clients, including United Talent Agency, use DivergeIT to augment a strong internal team.
Can you take over from my current IT provider without disruption?
Yes. You get a structured transition covering your assets, documentation, identities, backups, and user communication. The coordination with your outgoing provider is handled for you, so your team feels a handoff, not a gap.
What industries do you specialize in?
Three: professional services (law, accounting, consulting), entertainment and sports, and financial services. If you work under FFIEC, HIPAA, CMMC, ISO 27001, CIS, or NIST, you get compliance depth in that framework too.
Where does DivergeIT operate?
Headquarters in Torrance, California, with a Dallas–Fort Worth office in Plano, Texas, serving mid-sized businesses and enterprises across more than 25 U.S. states.
Keep fighting your IT, or hand it over.
Every week you wait, it’s still your problem. Make one call and you can hand it off.
Call us · 1-866-453-5207 Not ready to talk? Get a free IT health check
A live expert in 5 minutes · or you get $100