It’s in our nature to own the result: response guarantees with teeth, prices on the site, and a scorecard we share even when it embarrasses us.
The response standard
The entire path—from first call to confirmed resolution—is the service. Not just the first reply.
Minute zero
Something breaks. You reach us.
Call, email, or portal — any hour of any day. Our team picks it up immediately.
Within minutes
We respond — and take ownership
An engineer on our team owns the issue from first response to fix. You never chase a ticket or re-explain the problem.
While we work
You know what’s happening
Clear, plain-language updates on what went wrong and what we’re doing about it.
Resolution
Fixed, confirmed, followed up
We close the issue when you agree it’s resolved — then check back to make sure it stayed that way.
Not a best-case story — the standard written into every agreement.
Top 1% of Microsoft Partners in the USA
SOC 2 certified by AICPA
Certified MSSP
Serving businesses since 1999
// Organizations we serve
// Reviews & results
98%
Client satisfaction
Measured on every closed ticket
96%
Client retention
Year over year, since 1999
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
Suzanne L.
Co-Founder, Michael Stars
“DivergeIT perfectly augments our internal IT team with specialized subject matter experts.”
Charles S.
CTO, United Talent Agency
“We chose DivergeIT to manage our corporate IT so we can maintain complete focus on running our core business.”
David E.
CEO, CarrierX
// Services
Three flagship programs, designed to work alone or together. See pricing →
ManageIT Most chosen
Managed IT services that perform Complete IT operations — help desk, devices, servers, network, cloud, and backups — in three transparent tiers with guaranteed response times.SecureIT
Cybersecurity that protects Certified MSSP protection across every layer — email, endpoint, network, and cloud — with 24/7 human-led detection and response.AmplifyAI
AI Success Team & forward deployed engineers One team that governs, supports, and grows your Copilot or Claude investment — with embedded engineers who build the agents when you are ready.Also: IT ComplianceCo-Managed ITStrategic IT Consulting How we run the tools you own
// Find your fit
IT leaders, business owners, and risk officers come to us with different problems. Answer two questions and we’ll point you at the right starting point — the same routing we do on a first call.
No form. No email. Just a pointer.
Where each kind of buyer usually starts
// What to expect
Our logo is three squares for a reason. Every engagement moves your environment from red to green — and you always know where you stand along the way.
First — Discovery
A discovery call about how your business actually runs, then an assessment of your endpoints, identities, network, and backups. You get a prioritized risk picture in plain language — no scare tactics, no jargon.
Weeks 1–4 — Onboarding
Assets, documentation, identities, and backups move under management on a schedule you can see. Your team knows what changes, when it changes, and who to call.
Ongoing — Partnership
Every request has an owner on our team and communication that keeps you ahead of issues. Response, resolution, and satisfaction are reported to you in real time — accountability you can measure, not take on faith.
"Operational" is the part that never ends — and the reason clients stay. See how we run AI, endpoints, and security as continuous capabilities instead of one-time projects.
// Same side of the table
Alignment isn’t a slogan here — it’s mechanical. Four ways the incentives point in your direction.
Flat monthly pricing means every ticket costs us engineering time. Prevention isn’t a virtue we advertise — it’s our margin. The less your IT breaks, the better both our months look.
Response guarantees carry a $100 credit when we miss one. We put a price on our own failure.
Per-user and per-device pricing is on this website. We’d rather win on value than on information you don’t have.
Response, resolution, and satisfaction are reported to you from the same data our leadership reviews every quarter. When we slip, you know as soon as we do.
Every promise above has a consequence attached — see the full guarantee stack — and the proof is our quarterly scorecard, published.
// Why DivergeIT
Most providers converge on the same playbook — same ticket queue, same hidden pricing, same “we’ll get back to you.” We built DivergeIT to take the other path: guarantees in writing, prices in public, and a scorecard we publish even when a number embarrasses us.
We own outcomes, not just SLAs — every issue has a named owner who stays with it through resolution, a standard we’ve kept since 1999 across 25+ states. And the divergence is cultural before it’s contractual: four values with names — Yogi, Rockstar, Guardian, PIT Crew — decide who we hire and what we reward.
Get StartedMost MSPs hand you a ticket number and a wait.
When you reach out, you are not opening a ticket and waiting to see what happens. We anticipate problems, engage proactively, and resolve issues before they touch your operations.
Most MSPs sell security as a separate line item.
Security is not a separate line item or an optional add-on. Cybersecurity, compliance, and risk management are integrated into every layer of your IT environment from day one.
Most MSPs quote SLAs you never see measured.
Real-time reporting on ticket resolution, uptime, and satisfaction — measured against response guarantees we put in writing, not marketing claims.
Most MSPs run one playbook — take it or leave it.
IT solutions should fit your business, not the other way around. Every service is designed to fit your needs today and grow as your organization changes.
Most MSPs make you sit through a pitch to learn the price.
Transparent pricing means no surprises on your invoice. Disciplined onboarding, responsive support, and clear communication are why clients stay, year after year.
// AmplifyAI
We deploy what we practice — Copilot and Claude in our clients' environments, and our own AI teammates in ours.
GRAICE
Voice support
Answers and routes support calls so a human engineer picks up with full context.
KAI
Knowledge assistant
Surfaces documentation and environment knowledge instantly for faster resolutions.
AIDEN
Ticket triage
Classifies and prioritizes incoming tickets the moment they arrive, day or night.
// Industries
Financial Services Healthcare Legal Professional Services Logistics & Transportation Entertainment & Sports Nonprofits Manufacturing
// FAQ
Most MSPs converge on the same playbook: tickets, hidden pricing, SLAs you never see measured. We diverge — it’s in the name. Response times are guaranteed in writing with a $100 credit when we miss, prices are published on this site, and our quarterly scorecard is public even when a number embarrasses us. Behind that sit four named values — Yogi (continuous learning), Rockstar (technical proficiency), Guardian (protecting team and partners), and PIT Crew (speed and precision) — that decide who we hire and what we reward.
Response times, in writing: 1 hour on ManageIT Core, 15 minutes on Plus, and 5 minutes — 24/7/365 — on Pro. If we miss a guaranteed response time, you receive a $100 credit toward your next invoice. And beyond response: if ransomware gets through under our watch, we restore you to your pre-attack state at no charge; if switching to us disrupts your business, your first month is free; and if you are ever unhappy, we make it right.
Either. Fully managed means we run all of IT; co-managed keeps your people, processes, and systems in place while we add capacity, coverage, and specialized expertise. Many clients, including United Talent Agency, use us to augment a strong internal team.
Yes. We run a structured transition covering assets, documentation, identities, backups, and user communication — and we handle the outgoing-provider coordination so your team feels a handoff, not a gap.
Financial services, healthcare, legal, professional services, logistics and transportation, entertainment and sports, nonprofits, and manufacturing — with compliance depth in FFIEC, HIPAA, CMMC, ISO 27001, CIS, and NIST.
Headquarters in Torrance, California, with regional offices in Dallas and Miami, serving mid-sized businesses and enterprises across more than 25 U.S. states.
A discovery call with our team, not a sales pitch. We assess your current state and show you exactly what a response guarantee — backed by a $100 credit — would mean for your operations.
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// Where we actually stand
Our booking calendar is embedded from HubSpot. Its markup is theirs and carries issues we cannot patch. Any slot can be booked by phone instead.
Something on the website block you? We answer within one business day. sales@divergeit.com 310-496-3791
