Top 7 Co-Managed IT Networking Services for Mid-Sized Businesses

Jarrod Koch

CEO and Partner of DivergeIT

January 10, 2025

A recent study found that over half (58%) of IT workers feel overloaded with too many tasks.

In addition, most can only handle about 85% of the support requests they receive every day. This means important issues can pile up, leaving businesses at risk of delays and missed opportunities.

That’s where co-managed IT networking services come in. These services help businesses like financial industries by sharing the workload between their internal IT team and outside experts.

Let’s dive into how co-managed IT networking services can make a real difference for your business.

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What are co-managed IT networking services?

What is co-managed IT support?

Co-managed IT networking services refer to a strategic partnership between an organization’s internal IT team and an external managed service provider (MSP).

Instead of outsourcing all IT tasks to an external provider or relying entirely on an in-house team, co-managed IT creates a hybrid solution. It enables businesses to leverage the expertise of MSPs while retaining control over critical aspects of their IT operations.

This approach allows companies to address specific needs, such as scaling up support during peak periods or tapping into advanced cybersecurity measures that internal teams may lack.

Co-managed IT services provide flexibility, making them a cost-friendly solution for businesses looking to optimize their networks.

Key benefits of co-managed IT networking services include:

  • Expert support: Access to a team of experienced IT professionals to handle complex tasks.
  • Scalability: Add resources as your business grows without the need for a complete overhaul.
  • Cost-effectiveness: Leverage advanced tools and expertise without hiring a large internal IT team.
  • Enhanced security: Continuous monitoring and proactive solutions to combat cybersecurity threats.

Differences between co-managed IT and fully managed IT services

While both co-managed and fully managed IT services involve the expertise of a service provider, they serve distinct purposes. Here’s a breakdown of their main differences:

Co-managed IT networking services:

  • Designed to work alongside an internal IT department.
  • Provides additional resources and expertise to support in-house teams.
  • Tailored to specific business needs or goals, offering flexible support.
  • Ideal for mid-sized businesses with existing IT capabilities.

Fully managed IT services:

  • MSP handles all aspects of IT, eliminating the need for an internal team.
  • Offers a one-size-fits-all solution that may lack customization.
  • Focused on businesses that want to completely outsource their IT needs.
  • Often suited for smaller businesses without an in-house IT department.

Choosing between these two approaches depends on your organization’s structure and goals.

If you have an internal team but need additional expertise or tools, co-managed IT services might be the better fit.

Best co-managed IT services

Top 7 co-managed IT networking services in 2025

Not sure which co-managed IT services your business truly needs? Here’s a breakdown of the top solutions that can transform your IT operations.

1. Help desk support

A reliable help desk is essential for maintaining business continuity.

Co-managed IT services provide help desk support to assist internal teams with troubleshooting, user support, and day-to-day IT operations. This ensures that your business stays productive while addressing technical challenges efficiently.

2. Advanced cybersecurity measures

In a world where cyber threats are growing, co-managed IT networking services focus heavily on cybersecurity.

From implementing disaster recovery plans to continuously monitoring for potential threats, MSPs help businesses safeguard their data and ensure compliance with industry standards.

3. Network management solutions

Optimizing and maintaining your IT infrastructure is crucial for seamless operations.

Co managed IT services include network monitoring, performance optimization, and proactive maintenance to minimize downtime and keep systems running smoothly.

4. Disaster recovery and business continuity planning

Unplanned disruptions can be costly. Co-managed IT services help businesses create robust disaster recovery plans and strategies to ensure business continuity.

These services are designed to align with your business goals, keeping critical operations running even in emergencies.

5. Scalable IT solutions

As your business grows, your IT needs will evolve. Co-managed IT services are designed to provide scalable solutions that adapt to your changing requirements, whether you need additional expertise, new tools, or support for expansion into new markets.

6. Azure and cloud services integration

Many businesses are adopting cloud technologies to enhance flexibility and reduce costs.

Co-managed IT providers offer expertise in cloud services like Azure, helping organizations migrate data, manage cloud infrastructure, and leverage the full potential of cloud computing.

7. Strategic IT consultation

Co-managed IT networking services aren’t just about fixing issues; it’s about planning for your future.

MSPs provide consultative support, helping businesses identify gaps in their IT strategies and develop solutions that align with their long-term goals.

Pros and cons of having co-managed IT networking services

Choosing co-managed IT services is a strategic decision, but understanding its advantages and potential drawbacks can help you make an informed choice. Here’s an in-depth look at what to expect.

Benefits of co-managed IT services

  • Flexibility: Co-managed IT services are designed to align with your specific business needs. Whether you need temporary support during a major project or ongoing assistance, this approach allows your internal IT team to work seamlessly with external experts.
  • Cost-friendly solutions: Hiring a full team of IT professionals can be expensive, especially for mid-sized businesses. Co-managed IT networking services provide expert support without spending too much. You only pay for the services you need, making it a scalable and affordable option.
  • Enhanced cybersecurity: MSPs bring advanced cybersecurity measures, such as continuously monitoring threats and deploying proactive solutions to protect your data. 
  • Access to advanced tools: Co-managed services allow businesses to leverage cutting-edge technology solutions and the latest security tools without investing in expensive infrastructure.
  • Business continuity: With disaster recovery plans and expert troubleshooting in place, co-managed IT services ensure minimal downtime and help your business maintain operations during unexpected challenges.

Cons of co-managed IT networking services

  • Dependence on an external provider: While co-managed IT services bring valuable expertise, they rely on collaboration with an external provider. If communication isn’t strong, it can lead to delays in resolving issues.
  • Customization challenges: Although co-managed IT services are flexible, some businesses may find it challenging to align external support services with highly specific internal processes.
  • Potential overlap in roles: Clear definitions of responsibilities between your internal IT department and the external provider are essential to avoid duplication of efforts or gaps in service.

Understanding these pros and cons can help you assess whether a co-managed IT approach is the right fit for your business's unique needs.

When do you need co-managed IT networking services?

Signs that your business needs co-managed IT services

Identifying when to transition to co-managed IT networking services can save your business from operational bottlenecks and cybersecurity risks. 

1. Your internal team is overwhelmed

If your internal IT team is spending too much time managing day-to-day tasks like troubleshooting, help desk support, or software updates, it’s a sign they need additional resources and expertise.

Co-managed IT services can provide relief by handling routine tasks, allowing your team to focus on strategic initiatives.

2. Increasing cybersecurity concerns

With cyber threats evolving daily, your business needs robust protection. If your current setup doesn’t include advanced cybersecurity measures, like proactive monitoring or disaster recovery plans, partnering with a managed service provider can help fill the gaps.

3. Frequent downtime and performance issues

Unplanned downtime and network performance issues can disrupt operations and impact your bottom line.

Co-managed IT networking services optimize networks, and continuously monitor systems to ensure optimal performance and business continuity.

4. Limited budget for full IT expansion

For mid-sized businesses, expanding an internal IT team or acquiring advanced technology solutions can strain budgets.

Co-managed services provide cost-effective support, giving you access to a team of experts and cutting-edge tools without a significant financial commitment.

5. Complex IT tasks are delayed

When your internal team struggles to handle complex tasks, an external provider can work alongside them to bring in the additional expertise needed to complete these projects efficiently.

DivergeIT: Where your co-managed IT needs are always met and exceeded

At DivergeIT, we understand that every business is unique, with its own specific goals, challenges, and IT requirements. That’s why we provide co-managed IT networking services that are fully tailored to align with your business needs.

Our approach allows businesses to leverage the expertise of a team of experienced IT professionals while maintaining control over their internal operations.

Let DivergeIT help your business succeed

Ready to optimize your IT operations and gain a competitive advantage with the help of our support team? 

Contact us today to discover how DivergeIT can provide tailored IT solutions that meet your specific needs.

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Frequently asked questions

What are co-managed IT services, and how do they work?

Co-managed IT services involve a strategic partnership between a business's in-house IT team and a managed service provider (MSP).

This approach allows companies to retain control over their IT operations while leveraging the expertise and resources of an external provider. 

Co-managed IT networking services are designed to align with your specific needs, offering a flexible solution for managing day-to-day tasks, complex IT challenges, and advanced cybersecurity measures.

What are the benefits of co-managed IT services for mid-sized businesses?

The benefits of co-managed IT services for mid-sized businesses include:

  • Cost-effective solutions: Access to a team of experts without needing to hire additional full-time staff.
  • Scalability: A solution that grows with your business needs.
  • Proactive solutions: Minimized downtime through continuously monitored systems and disaster recovery plans.
  • Competitive advantage: Optimized network solutions and IT strategies designed to align with your business goals.

How do co-managed IT services differ from fully managed IT services?

While both involve a managed service provider, co-managed IT networking services complement your internal IT team, while fully managed services handle everything.

Co-managed IT services allow you to maintain control and work alongside your in-house team to focus on specific goals, whereas fully managed services provide a one-size-fits-all solution.

What IT support services are included in co-managed IT services?

Co-managed IT services typically include a wide range of services, such as help desk support, network management, cybersecurity measures, disaster recovery plans, and technology solutions.

These services are designed to help your business streamline operations and optimize IT performance, whether you need temporary assistance or ongoing support.

How can co-managed IT services help your business achieve its goals?

Co-managed IT services bring additional resources and expertise when you need it, helping businesses optimize their network, reduce downtime, and enhance business continuity.

By working closely with a services provider, businesses can leverage the expertise of a team of experienced IT professionals to streamline operations and focus on long-term growth.

What are the signs that your business needs in-house co-managed IT support?

If your internal IT team is overwhelmed, cybersecurity threats are increasing, or downtime and performance issues are impacting your operations, it may be time to consider co-managed IT support.

Whether you're looking to scale operations or integrate advanced tools like Azure cloud solutions, these services will also benefit from the additional resources provided by co-managed services.

How can an outsourced managed service provider give competitive advantages to mid-sized businesses?

A managed service provider (MSP) helps mid-sized businesses by offering support services that include troubleshooting, user support, and proactive maintenance.

By outsourcing tasks like network management and cybersecurity, businesses can streamline IT processes, minimize costs, and achieve optimal performance without breaking the bank.

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