8 Common IT Project Services for Small Businesses in 2024

Jarrod Koch

CEO and Partner of DivergeIT

December 16, 2024

According to Statista, nearly half of small and medium business owners in the U.S. say having a strong digital presence is essential. 

Technology indeed plays a big role in helping businesses grow, connect with customers, and work more efficiently. That’s where IT project services come in—they make managing technology projects easier and ensure your digital tools are set up to help your business succeed.

Let’s dive into how IT project services and managed IT solutions can help your business thrive and stay ahead.

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What is an IT project service?

IT project services bring expertise to complex technology needs, helping businesses manage projects like cloud migrations, infrastructure upgrades, and cybersecurity improvements. 

These services include strategic planning, project implementation, and ongoing support for seamless integration into your systems.

Tailored to meet specific business needs, IT project services can include everything from deploying Microsoft 365 to implementing Microsoft Azure or even securing sensitive data with Cisco technology. 

A dedicated project manager oversees the entire process, ensuring everything is delivered within budget, on time, and with minimal disruption.

Different IT project services from IT support teams

8 common IT project types in IT support teams

IT project services cover a wide range of tasks designed to address the diverse needs of modern businesses. Here are eight of the most common services provided by IT support teams and how they help your operations run smoothly.

1. Strategic planning

Every successful IT project starts with a solid plan. Strategic planning ensures that all deliverables align with your business goals. Expert project teams meticulously create a roadmap tailored to your needs, using best practices to design solutions that help your business thrive.

2. Cloud migration services

Shifting to the cloud, like Microsoft Azure or Microsoft Cloud, can reduce costs and increase scalability. Cloud migration services include seamless integration and minimal disruption to your day-to-day operations, helping your business operate more efficiently.

3. Cybersecurity enhancements

With rising cyber threats, businesses need robust security. IT project services enhance your security posture by implementing advanced solutions like Cisco firewalls, secure mobile device management, and proactive monitoring.

4. Network infrastructure upgrades

Your network infrastructure is the backbone of your business. Projects under IT support teams help upgrade systems with cutting-edge tools like Cisco Meraki networks, ensuring your operations run smoothly and reliably.

5. Microsoft 365 implementation

Collaboration tools like SharePoint and Teams transform how businesses operate. IT project services help with everything from implementation to ongoing support, ensuring that Microsoft 365 tools are optimized for your team.

6. Application development and integration

Custom applications can improve productivity and simplify workflows. Whether you're integrating tools or creating new solutions, IT project services ensure everything works seamlessly with your existing systems.

7. Technology upgrades

Staying competitive often requires adopting new technologies. IT support teams help businesses implement upgrades like Azure systems or the latest cybersecurity solutions with minimal disruption.

8. Ongoing support and maintenance

Projects don’t end after implementation. Ongoing support ensures your systems stay updated and effective. Managed services handle updates, troubleshooting, and adjustments as your business evolves.

Advantages of having reliable IT project services

Benefits of getting IT project services from MSPs

Implementing IT support team projects provides a wide range of benefits for businesses, from enhanced productivity to cost savings. Below, we outline the key advantages of leveraging IT project services. 

Improved productivity

IT project services ensure that your team has access to the right tools and technologies to maximize efficiency. By implementing solutions like Microsoft 365 and collaboration tools, businesses can streamline workflows and enhance day-to-day operations.

Cost savings

Outsourcing your project to a managed service provider (MSP) helps reduce costs associated with hiring in-house teams, purchasing expensive equipment, or handling unforeseen delays. IT support teams work within your budget to deliver tailored solutions that fit your business needs.

Access to expert knowledge

An experienced team of IT professionals brings expertise in project management, cloud computing, network infrastructure, and cybersecurity. These professionals help businesses design and implement solutions that leverage best practices and ensure long-term success.

Scalability and flexibility

IT project services are scalable to meet the changing demands of your business. Whether you’re launching a small project or tackling a large-scale initiative, IT support teams can seamlessly adjust resources and strategies to match your requirements.

Enhanced security

With the rising importance of cybersecurity, IT project services help businesses implement strong defenses against threats. By leveraging technologies like Cisco and Microsoft Azure, businesses can enhance their security posture and protect sensitive data.

Minimized disruptions

Professional IT project managers meticulously plan and execute projects to ensure minimal disruption to your ongoing business operations. They work closely with your team to integrate new technologies without impacting your day-to-day activities.

Faster project completion

Having a dedicated team ensures projects are completed efficiently and on time. IT project services focus on managing every aspect of the project, from strategic planning to implementation, reducing delays, and keeping everything on schedule.

Tailored solutions for your business

IT projects are customized to align with your specific business goals and technology needs. Whether you’re upgrading your Cisco Meraki network or migrating to the cloud, IT support teams provide solutions that ensure a perfect fit for your organization.

Long-term support and maintenance

Beyond project completion, IT project services include ongoing support and maintenance. This ensures that systems remain up-to-date, secure, and fully functional, enabling your business to thrive in an ever-evolving digital landscape.

What does a program manager do?

What does an IT project or program manager do?

IT project or program managers oversee every step of a project, from start to finish. Their goal is to align IT initiatives with your business objectives, ensuring smooth execution and a strong return on investment.

A project manager ensures your IT projects run smoothly, from planning to execution. They create a roadmap, manage project plans, and oversee deliverables while staying aligned with your business goals.

Using methodologies like Agile and PMP best practices, project managers make sure everything stays on track, within budget, and tailored to your needs. Whether it’s Microsoft 365 implementation or a Cisco network upgrade, a project manager handles every detail, keeping disruptions to a minimum.

6 common considerations in taking IT project services

When it comes to IT projects, preparation is key. These considerations help ensure that your projects are aligned with business needs and that you make the most of your investment in technology.

1. Defining business needs

Understanding your business needs is the first step to ensuring a successful IT project

Whether you need a cloud migration, cybersecurity upgrades, or collaboration tools like SharePoint, aligning your objectives with the right professional services is essential. 

IT support teams work closely with businesses to identify goals and develop a roadmap for achieving them.

2. Choosing the right technology

Selecting the right technology solutions is crucial for meeting current and future demands. IT project services help businesses implement customized tools from leading technology providers like Microsoft, Cisco, and other MSPs. 

These solutions ensure seamless integration with existing infrastructure while supporting digital transformation initiatives.

3. Budget planning

Budget constraints can be a significant challenge in IT projects. Managed IT services focus on delivering cost-effective solutions by outsourcing project needs, reducing unnecessary expenses, and implementing efficient strategies. 

A clear understanding of budget requirements ensures projects are delivered within financial limits without compromising quality.

4. Ensuring scalability

IT projects should be scalable to accommodate business growth and evolving needs. 

Whether you’re upgrading your network infrastructure or integrating new cloud computing solutions, IT support teams design and implement systems that grow with your business, ensuring long-term viability.

5. Minimizing disruption

Seamless execution is critical to avoid disruptions in day-to-day business operations. IT project managers meticulously plan and execute projects to ensure minimal interference with ongoing tasks, allowing businesses to continue thriving during transitions.

6. Ongoing support and maintenance

After completing an entire project, ongoing support and maintenance are essential to ensure optimal performance. 

A technology service team provides continuous monitoring, updates, and troubleshooting to maintain the effectiveness of implemented solutions and address new business needs.

Need us? Choose DivergeIT for your top-tier IT project service needs!

Want the right fit for your IT project service needs? At DivergeIT, we make complex IT projects simple.

Our team specializes in managed IT services, strategic planning, and customized solutions. Whether you need Microsoft Cloud integration, Cisco upgrades, or ongoing support, we’re here to help.

With expertise in leading technologies and a commitment to tailored solutions, DivergeIT ensures your business thrives in the digital landscape. Let us help you grow your business with confidence.

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Frequently asked questions

What is a project service, and how can it benefit your business?

A project service helps plan and manage IT projects, covering everything from cloud migration to cybersecurity. It streamlines processes, boosts productivity, and aligns with your business goals for better results.

Why should businesses outsource IT project management services?

Outsourcing lets businesses access expert IT support without the cost of building in-house teams. Managed IT services providers handle everything, ensuring your project stays on budget and meets your needs.

What are the benefits of working with an IT support team?

Working with an IT support team improves cybersecurity, simplifies technology upgrades, and ensures smooth integration of new tools. A dedicated team works closely with you to deliver tailored solutions.

What types of IT projects can managed IT services handle?

Managed services can tackle cloud migrations, Microsoft 365 setups, network upgrades, cybersecurity, and more. Their flexibility means they’re equipped to handle projects of all sizes.

How do IT project services maximize business productivity?

By providing customized tools and strategies, IT services streamline workflows and improve daily operations. Tools like Microsoft SharePoint enhance team collaboration, saving time and effort.

What does a project manager do in IT project services?

A project manager oversees the roadmap, deliverables, and timeline for IT projects. They ensure everything runs smoothly, stays on budget, and meets quality standards.

Why choose DivergeIT for your IT project service needs?

DivergeIT provides tailored IT solutions, combining expertise in Microsoft, Cisco, and managed services. Our goal is to ensure your business thrives with seamless, scalable, and secure systems.

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