About DivergeIT · Since 1999

We own IT, so you don’t have to.

Owning IT is in our nature.

You have a business to run. For 27 years, DivergeIT has done one thing: take IT off your plate. Today you’d join businesses in more than 25 states, served from two offices.

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Where DivergeIT is going

Why you hand it over

You shouldn’t have to carry IT you already pay for.

You pay for IT. You shouldn’t still be carrying it.

Maybe you have a provider and still reset the passwords, chase the tickets and answer the insurance forms yourself. That’s not IT support. That’s IT you rent and still own.

Hand it over, and you stop carrying it.

You get one team that picks up, fixes it, and stays with it until it’s done. You stop being the person everyone comes to when the Wi-Fi drops.

And you get it in writing.

Your response times are in your contract. On ManageIT, wait more than 5 minutes for a live expert and you get a $100 credit. You can see the prices on this website before you call. Every quarter you can read the published results, including the numbers that fell short.

An engineer’s hands taking notes beside a keyboard during a support call

The people

The person who answers knows your name.

When you call, an engineer who knows your environment picks up, with GRAICE handing them the context. They stay with it until it’s fixed.

We’ll never ask for your password or a code by phone or email. If anyone does, hang up and call the number on your contract.

Values

Four values, and what each one means for you

Everyone who works on your account is hired, and promoted, on these four.

Yogi

Continuous learning

The person fixing your problem has already learned from the last hundred like it.
Rockstar

Technical proficiency

You get a real answer, not a runaround.
Guardian

Protects team & partners

When something goes wrong for you, you get people who move toward the problem, not away from it.
PIT Crew

Speed & precision

Your issue is fixed fast, and fixed right the first time.

Leadership

The people accountable to you

Every promise on this site has a name behind it. These are the people who answer for it.

Jarrod Koch

Chief Executive Officer

Leads DivergeIT with a focus on agility, attention to detail, and award-winning client initiatives.

Jim Lambert

Founding Partner

Professor, advisor, and philanthropist. An IT leader with global impact and a board member of multiple nonprofits.

Roshi Brigham

VP of Business Development

Over 20 years in technology sales and marketing, specializing in strategic partnerships.

William Collins

Chief Marketing Officer

Over 30 years in technology marketing, driving brand growth and client acquisition.

Connor Bescos

VP of Operations

IT expert with hundreds of infrastructure consultations, including work with the Kia Forum and the LA Clippers.

Plus the engineers

Cloud, security, network, and AI specialists, working on your account from two offices

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The AI teammates

Three names you'll hear on your account

DivergeIT runs on the same kind of AI it deploys for you. These AI systems work every DivergeIT account, yours included, supervised by the humans above.

GRAICE

Voice support

Answers and routes support calls so a human engineer picks up with full context.

KAI

Knowledge assistant

Surfaces documentation and environment knowledge instantly for faster resolutions.

AIDEN

Ticket triage

Classifies and prioritizes incoming tickets the moment they arrive, day or night.

Locations