We kept meeting owners who paid for IT and still carried it.
They had a provider. They still reset the passwords, chased the tickets and answered the insurance forms. That’s not IT support. That’s IT they rent and still own.
// About DivergeIT · Since 1999
We own IT, so you don’t have to.
Owning IT is in our nature.
For 27 years we’ve done one thing: take IT off the plate of people who have a business to run. Today that’s businesses in more than 25 states, from three offices.
// Why we own it
You shouldn’t have to carry IT you already pay for.
So we decided to own it for them.
Owning it means one team picks up, fixes it, and stays with it until it’s done. It means you stop being the person everyone comes to when the Wi-Fi drops.
And we put it in writing.
Response times are in your contract, with a $100 credit when we’re late. Our prices are on this website. Every quarter we publish how we did, including what we missed.
// The people
The person who answers knows your name.
Not a script, not a phone tree. When you call, you get someone who knows your office, your setup and what went wrong last time. They stay with it until it’s fixed.
We’ll never ask for your password or a code by phone or email. If anyone does, hang up and call the number on your contract.
// Our values
Inside DivergeIT, our values have names
Every new team member is introduced to the company through four named values — how they learn, what they've mastered, who they protect, and how they move. They're the measure for every hire and every promotion. Now you know them too.
Yogi
Continuous learning
Technology doesn’t hold still, and neither do we. Certifications, labs, and lessons written down after every incident — here, leveling up is part of the job description, not a perk.
For you: the person fixing your problem has already learned from the last hundred like it.
Rockstar
Technical proficiency
Depth you can verify, not scripts read aloud. The engineer who picks up has done the work at every layer — and can explain it in plain language.
For you: a real answer, not a runaround.
Guardian
Protects team & partners
We defend the people who trust us: your data, your users, your reputation — and each other. When something goes wrong, a Guardian steps toward the problem, not away from it.
For you: when something goes wrong, we move toward it.
PIT Crew
Speed & precision
Fast and right are the same job. Everyone knows their role before the car stops — that discipline is why response times measured in minutes hold up under pressure.
For you: fixed fast, and fixed right the first time.
// Leadership
The people accountable to you
Every promise on this site has a name behind it. These are the people who answer for it.
Jarrod Koch
Chief Executive Officer
Leads DivergeIT with a focus on agility, attention to detail, and award-winning client initiatives.
Jim Lambert
Founding Partner
Professor, advisor, and philanthropist. An IT leader with global impact and a board member of multiple nonprofits.
Roshi Brigham
VP of Business Development
Over 20 years in technology sales and marketing, specializing in strategic partnerships.
William Collins
Chief Marketing Officer
Over 30 years in technology marketing, driving brand growth and client acquisition.
Connor Bescos
VP of Operations
IT expert with hundreds of infrastructure consultations, including work with the Kia Forum and the LA Clippers.
Plus the engineers
Cloud, security, network, and AI specialists across three offices
Book a call// The AI teammates
Three names you'll hear on our team roster
We practice what we deploy. These AI systems work every DivergeIT account, supervised by the humans above.
GRAICE
Voice support
Answers and routes support calls so a human engineer picks up with full context.
KAI
Knowledge assistant
Surfaces documentation and environment knowledge instantly for faster resolutions.
AIDEN
Ticket triage
Classifies and prioritizes incoming tickets the moment they arrive, day or night.
// Locations
Local people, in three home bases
Headquarters
Torrance HQ
2980 Columbia St, Torrance, CA 90503
Regional office
Dallas
580 Belleview Dr, Suite 205, Plano, TX 75024
Regional office
Miami
1395 Brickell Avenue #800, Miami, FL
// Where we’re going
The best IT provider west of the Mississippi. Next, the largest.
Why we’re growing, and what will never change as we do.
We'll take it from here.
27 years in, and still the people who pick up. You run the business. We'll own the IT.