AI Success Team
One team to manage it all: designated Copilot or Claude experts, best practices, and a 1-business-day response SLO with recurring business reviews.
// AmplifyAI
One Team That Governs, Supports, and Grows Your AI Investment
AmplifyAI is one AI Success Team to manage it all. Not a ticket queue — a dedicated team that governs, supports, and grows your Microsoft Copilot or Anthropic Claude investment: adoption reporting, shadow-AI detection, cost visibility, and a skill library your people actually use. And when you are ready to build, forward-deployed engineers from that same team embed with yours.
Every engagement starts with a 30-day onboarding: audit the environment, set the acceptable-use policy, roll out pilot-first, light up reporting, and your Success Team goes live. AI ships governed, adopted, and measured from week one.
// What's included
Inside AmplifyAI
Forward-deployed engineers
An AI engineer embedded with your team — maps your workflows, builds the agents that move the needle, then hands them back managed.
Adoption & usage reporting
Active users, session depth, and adoption by team — plus token and usage cost visibility by user and team.
Shadow-AI detection
See unsanctioned AI use across the organization, with tool blocking and enforcement available when detection is not enough.
Skill library & custom skills
Pre-built skill library with marketplace plugin and connector support — plus custom skill generation refined against your real workflows.
30-day onboarding
Audit, govern, roll out, measure, activate: platform configuration, M365 data-risk review, enforced AI acceptable-use policy, and pilot-first rollout.
// RITIS · Productivity
Adoption you can see, not adoption you assume
The hardest question about an AI rollout is whether anyone is using it. RITIS counts real activity per licensed person across Email, Teams, Files and Copilot, which is how AmplifyAI reports on whether the seats you bought turned into habits.
What the Productivity screen scores
- Email99%
93 of 94 active · 30 days
- Teams78%
73 of 94 active · 30 days
- Files80%
75 of 94 active · 30 days
- Copilot17%
15 active · 16 ever used
Also reported here: Support. All five domains roll into one RITIS Score.
// Pricing
Every rate we charge is published in one place
AmplifyAI tiers, what each one includes, and the assumptions behind the numbers — on the pricing page, not scattered across the site. Miss a guaranteed response time and you receive a $100 credit either way.
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
// FAQ
AI Solutions questions, answered
What is the AI Success Team?
One team that governs, supports, and grows your AI investment — Microsoft Copilot or Anthropic Claude. It covers adoption and usage reporting, designated-tool support, a pre-built skill library, shadow-AI detection, and cost visibility, with a 1-business-day response SLO. It is a success team, not a helpdesk — the same team includes the forward-deployed engineers who build.
What do forward-deployed engineers actually do?
An AI engineer embeds with your team, maps your workflows, and builds the agents that move the needle — then hands them back managed. Every build lands on your Success Team agent meter, monitored and maintained. Work is hourly or scoped project, with no commitment required.
What does the first 30 days look like?
Five steps: audit your platform configuration and M365 data risk, set an AI acceptable-use policy enforced in tenant settings, roll out pilot-first with the AmplifyAI skill library, light up usage and spend reporting, and go live with your Success Team.
Copilot or Claude — which one?
Your Success Team supports either. We recommend by fit against your workflows, data estate, and budget — and the team, skill library, and governance model work the same on both.
What is a managed agent?
An AI agent we built or onboarded that runs in your environment under Success Team management — monitored, maintained, and metered at a flat per-agent monthly rate rather than by usage surprises.
// How we run it
// Related services
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Ready to scope AmplifyAI for your team?
A discovery call with our team, not a sales pitch. We assess your current state and show you exactly what a response guarantee — backed by a $100 credit — would mean for your operations.