Capability · delivered through ManageIT
Modern endpoint operations: because devices drift the day after you checked.
Modern endpoint operations is the continuous management of an organization’s devices — provisioning, patching, configuration, security baselines, and lifecycle — using tools like Microsoft Intune, operated month after month rather than configured once. DivergeIT delivers it through ManageIT, with Intune device management available as an add-on.
The chain, not the checkbox
- Microsoft Intune and your device fleet
- ManageIT — endpoint operations as a service
- Device lifecycle from provisioning to retirement
- Patch and update compliance
- Configuration management against drift
- Asset inventory and tracking
- Automation of repetitive endpoint work
- Operational reporting through RITIS
Tools: Microsoft Intune · Microsoft 365 · Google Workspace
What the operation includes
Work that recurs, because the risk recurs
- Intune device management (add-on)
- Enrollment, compliance policies, configuration profiles, and app deployment for your device fleet — Windows, mobile, and beyond — available as an Intune add-on to any ManageIT plan.
- Patch and update management
- Continuous patching with monitoring — and non-compliant device reporting so the exceptions surface instead of hiding.
- Full lifecycle management
- Provisioning, onboarding and offboarding checklists, reassignment, and retirement — with the asset inventory kept true throughout.
- Configuration management
- Baselines maintained over time, so the fleet you audited last quarter is still the fleet you run today.
- User support behind every device
- The same help desk behind every managed endpoint: you reach a live expert within 5 minutes by phone or chat or get a $100 credit, with 15-minute critical response on ManageIT Plus and Pro and 30 minutes on Core.
- Leadership-grade reporting
- RITIS gives leadership live visibility into endpoint health, inactive accounts, and anomalies — evidence, not assurances.
The operating rhythm
Why clients stay every month
- Continuous monitoring and patching, not scheduled catch-ups
- Recurring compliance and asset reporting
- Lifecycle events handled as they happen — hires, exits, refreshes
- Baseline and policy reviews as the environment changes
Built for
Who this fits
- Organizations whose device count outgrew ad-hoc IT
- Compliance-driven businesses that must prove patch and device posture
- Teams with hybrid or remote staff and no physical control of devices
Delivered through ManageIT — Managed IT, with response guarantees in writing and every rate published on one page.
FAQ
Modern Endpoint Operations, answered plainly
What is modern endpoint operations?
The continuous management of every device an organization runs — provisioning, patching, configuration, security baselines, asset tracking, and retirement — operated as an ongoing service rather than configured once.
We set up Intune already. Why do we need ongoing management?
Intune is the tool, not the operation. Policies drift, patches queue, devices churn with every hire and exit, and compliance is a moving target. The value is in the monthly discipline: monitoring, reporting, lifecycle, and correction.
What reporting do we get?
RITIS — DivergeIT’s Real-Time IT Intelligence System — provides live visibility into device health and anomalies, plus non-compliant device reporting for your compliance obligations.
Related capabilities
Ready to run modern endpoint operations instead of buying it once?
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On ManageIT: a live expert in 5 minutes · or a $100 credit