Users
Identity, account safety and training compliance across every licensed person.
- MFA compliance 99%
- Active accounts 98%
- Accounts with no breach exposure 100%
- Security training current 67%
RITIS · Find · Fix · Automate
Your IT, scored. Not just reported on.
You get one score for your whole environment across five domains, read live from every system already running your business. Underneath it, you see the findings being worked on next. You see the same numbers your engineers see, including the ones that make us look bad.
Users
93%
MFA, accounts, training
Devices
93%
Health, patching, agents, backup
Support
96%
Response, resolution, satisfaction
Productivity
72%
M365 and Copilot adoption
One score, built from the systems already running your business
Most providers send you a monthly PDF assembled by hand. RITIS reads live from the PSA, RMM, patching, security, backup and Microsoft 365 tooling behind your IT, then gives you a single score with the working list underneath it. Nothing is retyped, so nothing gets quietly tidied up.
Reads from
- ConnectWise PSA
- ConnectWise Automate
- Automox
- Microsoft 365
- Microsoft Defender
- Todyl
- KnowBe4
- Backup and DR
Findings, not observations
Every finding names the gap, the domain it sits in, how much it matters, and a Find action that lists the exact users or devices behind the number. A report tells you patch compliance is 90%. RITIS names the machines that make up the rest, and they get fixed. The list is dynamic: findings appear and clear as your environment changes, across many more categories than the three examples below.
29 users need security awareness training
Domain: Users. Severity: medium. Resolves by assigning the pending KnowBe4 campaign.
13 unassigned tickets
Domain: Support. Severity: medium. Surfaces queue drift before it becomes a missed SLA.
5 devices without a patching agent
Domain: Devices. Severity: medium. Names the five machines and deploys the agent.
Example findings from the sample environment. Your list is generated from what RITIS finds in yours.
Five domains, scored continuously
Each domain has its own screen, its own metrics and its own findings queue. Figures below are from a sample environment.
Devices
Health, patch state, agent coverage and backup status for every server and workstation.
- Health and standards 90%
- Patch compliance 90%
- Agent coverage 93%
- Backup success 100%
Support
SLA attainment against the response times written into your agreement.
- Response SLA met 98%
- Resolution SLA met 90%
- Satisfaction 100%
Productivity
Whether the licenses you pay for are actually being used, Copilot included.
- Email adoption 99%
- Teams adoption 78%
- Files adoption 80%
- Copilot adoption 17%
Licenses
Seat utilization, monthly cost and the unused spend you can take back.
- Seat utilization 63%
- Monthly license cost $13,440
- Identified savings $6,485
The RITIS Score
How the five domain scores roll into one number, and what moves it.
- Domains scored 5
- Refresh Continuous
- Methodology Published
See every promise, counted
Your critical issues get a response within 15 minutes on ManageIT Plus and Pro and 30 minutes on Core, in writing. On ManageIT, wait more than 5 minutes for a live expert and you get a $100 credit. RITIS is where you see that counted. The same screen shows you the misses, which is the point: a number you cannot see isn’t a promise; it’s a slogan.
See your own environment scored
You get a discovery call, then RITIS pointed at your tenant. You keep your findings list whether or not you sign.