Users
Identity, account safety and training compliance across every licensed person.
- MFA compliance 99%
- Active accounts 98%
- Accounts with no breach exposure 100%
- Security training current 67%
// RITIS · Find · Fix · Automate
We do not report on your IT. We score it.
RITIS is our own platform, built in house. It reads from every system we already run for you, scores your environment across five domains, and shows the findings we are working on next. You see the same numbers we do, including the ones that make us look bad.
Users
93%
MFA, accounts, training
Devices
93%
Health, patching, agents, backup
Support
96%
Response, resolution, satisfaction
Productivity
72%
M365 and Copilot adoption
One score, built from the systems already running your business
Most providers send a monthly PDF assembled by hand. RITIS reads live from our PSA, RMM, patching, security, backup and Microsoft 365 tooling, then turns it into a single score with the working list underneath it. Nothing is retyped, so nothing gets quietly up.
Reads from
- ConnectWise PSA
- ConnectWise Automate
- Automox
- Microsoft 365
- Microsoft Defender
- Todyl
- KnowBe4
- Backup and DR
Findings, not observations
Every finding names the gap, the domain it sits in, how much it matters, and a Find action that lists the exact users or devices behind the number. A report tells you patch compliance is 90%. RITIS tells you which eighteen machines are the other 10% and lets us act on them. The list is dynamic: findings appear and clear as your environment changes, across many more categories than the three examples below.
29 users need security awareness training
Domain: Users. Severity: medium. Resolves by assigning the pending KnowBe4 campaign.
13 unassigned tickets
Domain: Support. Severity: medium. Surfaces queue drift before it becomes a missed SLA.
5 devices without a patching agent
Domain: Devices. Severity: medium. Names the five machines and deploys the agent.
Example findings from the sample environment. Your list is generated from what RITIS finds in yours.
Five domains, scored continuously
Each domain has its own screen, its own metrics and its own findings queue. Figures below are from a sample environment.
Devices
Health, patch state, agent coverage and backup status for every server and workstation.
- Health and standards 90%
- Patch compliance 90%
- Agent coverage 93%
- Backup success 100%
Support
SLA attainment against the response guarantee written into your agreement.
- Response SLA met 98%
- Resolution SLA met 90%
- Satisfaction 100%
Productivity
Whether the licences you pay for are actually being used, Copilot included.
- Email adoption 99%
- Teams adoption 78%
- Files adoption 80%
- Copilot adoption 17%
Licences
Seat utilisation, monthly cost and the unused spend we can hand back.
- Seat utilisation 63%
- Monthly licence cost $13,440
- Identified savings $6,485
The RITIS Score
How the five domain scores roll into one number, and what moves it.
- Domains scored 5
- Refresh Continuous
- Methodology Published
This is what our guarantee is measured against
We guarantee response from one hour down to five minutes depending on plan, in writing, with a $100 credit every time we miss. RITIS is where that gets counted. The same screen shows the misses, which is the point: a number you cannot see is not a guarantee, it is a slogan.
See your own environment scored
A discovery call, then RITIS pointed at your tenant. You keep the findings list whether or not you work with us.