Help desk support
Ticket intake, triage, and resolution across email, chat, portal, and phone — with response guarantees from 1 hour down to 5 minutes.
// ManageIT
Managed IT Services That Perform
Your technology should work for your business, not against it. ManageIT is a comprehensive managed IT service that covers help desk support, device and server management, network infrastructure, cloud administration, and backup — delivered in three tiers built around how critical IT is to your operations.
Every tier includes real-time reporting through RITIS, our Real-Time IT Intelligence System, and a response-time guarantee we stand behind: if we miss it, you receive a $100 credit toward your next invoice.
// What's included
Inside ManageIT
Microsoft 365 & Google Workspace
User lifecycle, email, Teams, SharePoint, Drive, and Meet administration, plus Intune device management and Copilot/Gemini governance.
Device & asset management
Troubleshooting, monitoring, patch and update management, mobile support, and full asset lifecycle tracking.
Network infrastructure
Switch, firewall, WAN, and wireless management, DNS and SSL certificates, VLANs, and high-availability design.
Cloud & server support
Cloud and on-premise server management, virtualization, performance optimization, spending insights, and uptime monitoring.
Backup & disaster recovery
Microsoft 365 and Google backup, incident response, scheduled recovery testing, and data verification.
RITIS 2.0 intelligence
Our Real-Time IT Intelligence System monitors your environment continuously, flags inactive accounts and anomalies, and gives leadership live visibility into IT health.
AugmentIT add-ons
À la carte extensions for onsite server support, advanced infrastructure projects, forensic data recovery, and custom compliance reporting.
// RITIS · Devices
The reporting you get, not the reporting we promise
Every ManageIT agreement includes RITIS, our own platform. It reads from the patching, backup and monitoring tooling we already run on your estate and scores it — so "we keep your devices healthy" arrives as a number with the failing machines named underneath.
What the Devices screen scores
- Health and standards90%
104 healthy · 11 issues
- Patch compliance90%
99 compliant · 18 need attention
- Agent coverage93%
107 covered · 8 gaps
- Backup success100%
5 OK · 0 failed
Also reported here: Support, Users. All five domains roll into one RITIS Score.
// Pricing
Every rate we charge is published in one place
ManageIT tiers, what each one includes, and the assumptions behind the numbers — on the pricing page, not scattered across the site. Miss a guaranteed response time and you receive a $100 credit either way.
“DivergeIT has been our IT partner for over 15 years. They are exceptional managers.”
// FAQ
Fully Managed IT questions, answered
How do I know which ManageIT tier is right for us?
Core suits organizations without a dedicated IT department. Plus fits teams whose needs have outpaced current capabilities. Pro serves organizations where IT is critical to operations, including regulated industries. A short conversation with our team will confirm the right fit.
What is the difference between fully managed and co-managed services?
Fully managed means DivergeIT runs all of your IT support. Co-managed keeps your internal people, processes, and systems in place with DivergeIT filling the gaps — that model is AugmentIT, from overflow help desk to specialized engineering.
What is RITIS?
RITIS — the Real-Time IT Intelligence System — continuously monitors your environment, detects inactive accounts, surfaces anomalies, and gives leadership live visibility into IT health.
What happens if response-time guarantees are missed?
We issue a $100 credit toward your next invoice any time a guaranteed response time is not met. Accountability is built into the agreement, not hidden behind an SLA.
Does ManageIT include cybersecurity?
Every tier includes foundational security: patch management, access controls, and monitoring. ManageIT Plus includes SecureIT Core, and ManageIT Pro includes SecureIT Plus — our dedicated cybersecurity service tiers.
Can we add services that are not in our tier?
Yes. AugmentIT add-ons are available at any tier, covering onsite server support, forensic data recovery, disaster recovery execution, and advanced network architecture.
// From our library
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MSP Transition Checklist for Financial Services →
A practical sequence for moving from your current IT provider without disrupting operations.
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Cyber Readiness Checklist for Growing Teams →
A practical baseline checklist to improve endpoint security, identity controls, and response readiness.
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How to Evaluate MSP Pricing Without Surprises →
Compare service tiers based on outcomes and risk reduction, not just per-user cost.
// Related services
Stronger together
AmplifyAI
AI Solutions One AI Success Team to manage it all: governing and growing Copilot or Claude adoption, with forward-deployed engineers who build the agents and hand them back managed.SecureIT
Cybersecurity Certified MSSP protection across every layer: email, endpoint, network, and cloud. 24/7 human-led detection and response.ComplyIT
IT Compliance Audit-ready documentation, framework alignment, and evidence gathering for HIPAA, CMMC, ISO 27001, CIS Controls, and NIST.
Ready to scope ManageIT for your team?
A discovery call with our team, not a sales pitch. We assess your current state and show you exactly what a response guarantee — backed by a $100 credit — would mean for your operations.