// RITIS · Productivity
Are you using what you are paying for?
Email, Teams, Files and Copilot adoption per user across 94 licensed people, service accounts excluded. Copilot at 17% is the number most organisations do not have and cannot defend at renewal.
99%
Teams
78%
Files
80%
Copilot
17%
Adoption per person, not licences sold
Each licensed person shows their last real activity in Email, Teams, Files and Copilot. The tiles are those people counted, service accounts excluded so nothing is flattered. The 17% Copilot figure stays on the page because it is the honest starting point for a renewal conversation, not a marketing problem.
What we act on
Each of these is a finding with a Find action behind it, naming the exact records involved.
-
Copilot licences never used
Seats assigned and never prompted once. Candidates for enablement now or reclaim at renewal.
-
Light users on full licences
People using email only while paying for the full suite. Downgrade candidates, listed by name.
-
Teams non-adopters
The people behind the 78%, named for targeted enablement rather than another all-staff email.
Questions we get about productivity
- How is a user counted as active?
- A real action in the service within the last 30 days: a sent email, a Teams message or meeting, a file opened or edited, a Copilot prompt issued. Holding a licence does not count as using it.
- Does this include service accounts?
- No. Service and shared accounts are excluded so the percentages describe people. Including them either flatters email adoption or drags everything else down, and both distort the decision.
- How do we lift Copilot adoption?
- Start with the 16 people who tried it and stopped: they had a reason. We run targeted enablement on real workflows, then reclaim the seats that still sit idle at renewal instead of renewing them out of habit.